Reservations Agent - Hotel Booking

Accor Group; Dubai; On-site; AED 39,060 - 61,380; Full time

Benefits offered by this job

Professional learning opportunities

Career mobility across properties

Job summary

Accor Group is looking for a Reservations Agent to join their team in Dubai. This full-time position involves handling room bookings, maintaining reservation records, and upselling hotel services. The ideal candidate will have a customer-oriented mindset and experience with hotel booking systems like Opera Cloud.

You will need to work flexible shifts and demonstrate strong communication skills while maximizing hotel revenue through effective selling strategies. This is a great opportunity to grow in Dubai's hospitality sector.

Qualifications

• Have experience in Front Office, Reservations, or Sales in the hospitality industry.
• Possess strong written and verbal communication skills.
• Be able to handle multiple inquiries and make quick decisions.

Responsibilities

• Answer incoming room reservation inquiries promptly.
• Convert inquiries into confirmed bookings using selling strategies.
• Maintain accurate reservation records in the Opera system.

Skills

Hotel reservations

Customer service

Telephone etiquette

Opera Cloud

Problem solving

Education

1-2 years in Front Office, Reservations, or Sales

Fluency in English

Tools

Opera reservation system

Microsoft Office

TARS system

Job description

Overview

Reservations Agent - Hotel Booking in Dubai, United Arab Emirates is a hospitality hiring opportunity for a customer‑focused reservations professional who can handle room enquiries, process bookings, maintain accurate reservation records, and support hotel revenue through upselling and effective selling strategies. This role is ideal for a detail‑oriented candidate with experience in front office, reservations, or sales, strong telephone etiquette, Opera Cloud knowledge, and the ability to convert enquiries into confirmed bookings.

Job Details

Country: United Arab Emirates

City: Dubai

Industry: Hospitality

Function: Reservations‑Ticketing

Salary: 3500‑5500 (estimated, confirm with employer)

Job Type: Full‑time

Key Responsibilities

• Answer incoming room reservation enquiries by telephone, email, fax, or other approved channels within the agreed departmental standard.
• Convert enquiries into confirmed bookings by applying the hotel selling strategy and maintaining a professional customer service approach.
• Input reservations into Opera reservation system with complete and accurate guest details, stay dates, room type, rates, billing notes, and special requests.
• Update special requests, payment instructions, billing details, guest preferences, and booking remarks accurately in Opera.
• Use Opera and TARS systems according to required operational standards, functionality, and department procedures.
• Follow minimum rate and minimum stay strategies implemented by the revenue team while seeking the best possible revenue advantage for the hotel.
• Provide polite, friendly, and clear responses to all incoming telephone enquiries.
• Maintain full knowledge of hotel facilities, room categories, packages, services, promotions, and guest benefits.
• Maximize hotel revenue by identifying opportunities to upsell rooms, packages, longer stays, services, and related hotel products.
• Process all enquiries and reservation confirmations on the same day they are received.
• Maintain accurate filing systems for reservation correspondence, confirmations, booking records, and department documents.
• Build strong rapport with customers, repeat guests, bookers, corporate contacts, and regular callers to encourage loyalty and future business.
• Identify potential sales leads and share relevant information with the sales team for account development.
• Stay aware of hotel financial targets and understand the reservations team's contribution to achieving revenue goals.
• Maintain strong accuracy, attention to detail, personal organization, and positive communication during all reservation activities.
• Assist colleagues when needed and contribute to a cooperative team environment.
• Carry out relevant duties requested by the Cluster Assistant Reservations Manager, reservations leadership, or hotel management.
• Work flexible shifts, including weekends and holidays, according to operational needs.
• Handle reservation challenges, booking changes, guest questions, and system updates with sound judgment and problem‑solving ability.

Ideal Profile

• Minimum 1‑2 years of experience in Front Office, Reservations, or Sales, preferably within the hospitality industry.
• Professional telephone etiquette with strong written communication skills.
• Proficiency in Property Management Systems such as Opera Cloud and working knowledge of Microsoft Office applications.
• Familiarity with reservation systems, hotel booking procedures, room categories, rate structures, packages, and guest communication standards.
• Detail‑oriented approach with the ability to multitask in a fast‑paced reservations environment.
• Strong problem‑solving ability and confidence to make practical decisions independently when required.
• Customer‑focused mindset with a genuine passion for delivering exceptional service.
• Ability to work collaboratively with reservations, front office, sales, revenue, and other hotel departments.
• Strong organizational skills with excellent attention to detail in booking records, correspondence, and system updates.
• Fluency in English is required, and additional languages will be an advantage.
• Flexible availability to work shifts, weekends, and holidays based on business needs.
• Positive attitude, interpersonal confidence, and the ability to build trust with guests and regular bookers.

Skills Set

• Hotel reservations
• Room booking
• Reservation enquiry handling
• Opera Cloud
• TARS system
• Property Management Systems
• Telephone etiquette
• Written communication
• Customer service
• Upselling
• Revenue maximization
• Selling strategy
• Rate code knowledge
• Minimum stay strategy
• Booking conversion
• Reservation confirmations
• Billing details
• Special request handling
• Microsoft Office
• Filing systems
• Sales lead identification
• Guest communication
• Problem solving
• Multitasking
• Team collaboration
• Hospitality operations

Why Join Us

This opportunity gives a Reservations Agent the chance to grow within Dubai's Hospitality sector while developing valuable experience in hotel booking systems, revenue support, customer communication, and guest conversion. The role offers direct exposure to Opera Cloud, TARS, reservations strategy, upselling, sales lead identification, and cross‑department collaboration. Employees can benefit from Accor's global hospitality network, professional learning opportunities, career mobility across properties and destinations, and a work culture focused on service, growth, and responsible hospitality.

About the Company

Accor is a leading hospitality group with a global network of hotel brands, restaurants, resorts, and lifestyle destinations. In Dubai, United Arab Emirates, Accor properties focus on responsible hospitality, guest satisfaction, commercial performance, and career growth for professionals working in reservations, front office, sales, revenue support, guest services, and hotel operations.