Guest Relations Officer - Accor - Dubai, UAE

Accor Group; Dubai; On-site; AED 55,800 - 78,120; Full time

Benefits offered by this job

Employee benefit card offering global discounts

Access to learning and development

Career advancement opportunities

Opportunities to contribute to CSR initiatives

Job summary

Accor Group is seeking a Guest Relations Officer in Dubai. This role focuses on delivering exceptional guest service for VIP and regular guests, ensuring smooth operations at the front desk, and enhancing guest satisfaction.

Key responsibilities include managing guest check-ins, handling special requests, and coordinating with various departments. Ideal candidates should have a degree in hotel management, strong communication skills, and at least 1 year of experience in a similar role.

Join our team to enjoy benefits like global discounts and career advancement opportunities within a leading hospitality group!

Qualifications

• Fresher or minimum 1 year of experience in a similar 5-star hotel role.
• Strong communication and guest handling skills.
• Ability to manage multiple tasks and maintain composure under pressure.
• Professional appearance and commitment to service excellence.

Responsibilities

• Prepare for daily VIP arrivals including room allocation and special requests.
• Register and process check-ins and check-outs for VIP guests professionally.
• Resolve guest issues and coordinate with relevant departments for follow-up.
• Make daily courtesy calls to VIP rooms and follow up with other guests as needed.
• Coordinate with all departments for VIP handling.

Skills

VIP guest handling

Front desk operations

Cashiering and foreign exchange

Complaint resolution

Reservation handling

Coordination with departments

Attention to detail

Service recovery

Education

University degree in hotel management

Job description

Guest Relations Officer – Accor – Dubai, UAE

Position Overview: This guest relations officer role at Accor Dubai focuses on delivering exceptional front‑of‑house service for VIP and regular guests, handling check‑ins, special arrangements, and guest requests with efficiency and care. The role supports smooth front office operations and contributes directly to guest satisfaction and repeat business.

Job Details

• Country: UAE
• City: Dubai
• Industry: Hospitality
• Function: Guest Services‑Concierge
• Salary: 5,000–7,000 monthly (Market estimated)
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full‑time

Key Responsibilities

• Prepare for daily VIP arrivals including room allocation, amenities, and special requests.
• Keep registration cards, keys, and welcome items ready for VIP check‑ins.
• Register and process check‑ins and check‑outs for VIP guests professionally.
• Escort VIP guests to rooms and update guest information accurately.
• Handle cashiering duties, foreign exchange, and settlement upon departure.
• Manage walk‑in and phone reservations when reservations staff are unavailable.
• Provide courteous, prompt assistance to all guest inquiries and requests.
• Resolve guest issues and coordinate with relevant departments for follow‑up.
• Handle guest key card issuance and maintain proper security control.
• Ensure delivery of messages, parcels, and mail to guest rooms.
• Assist at information counter, foreign exchange desk, or business center when required.
• Understand rate codes, packages, segmentation, and discount handling.
• Maintain continuous contact with guests to address concerns proactively.
• Coordinate shuttle arrangements with bell desk.
• Make daily courtesy calls to VIP rooms and follow up with other guests as needed.
• Report unusual incidents to management.
• Maintain cleanliness and organization of the front office area.
• Review logbook, verify pending items, and identify special assignments.
• Monitor hotel occupancy, functions, groups, and VIP lists.
• Reconfirm VIP rooms with housekeeping and F & B teams.
• Check departure details for the day and upcoming day.
• Arrange flowers, cakes, and cards for guest celebrations.
• Inspect VIP rooms after amenities are set.
• Coordinate arrival and departure transport with lobby manager.
• File guest relations reports and documents systematically.
• Hand over important information to next shift for smooth operations.
• Coordinate with all departments, especially front office, housekeeping, F & B, and general manager for VIP handling.
• Review guest comments daily and follow up directly where possible.
• Handle front office complaints in coordination with the front office manager.
• Maintain punctuality, grooming standards, and adherence to hotel regulations.
• Support strong team morale and departmental pride.
• Assist colleagues when needed and remain flexible with duties.
• Be fully aware of emergency procedures and maintain readiness.
• Maintain monthly leave and public holiday balances for staff.
• Follow operational standards and company documentation.
• Perform welcome hostess duties as assigned.

Ideal Profile

• University degree in hotel management.
• Fresher or minimum 1 year of experience in a similar 5‑star hotel role.
• Strong communication and guest handling skills.
• Ability to manage multiple tasks and maintain composure under pressure.
• Professional appearance and commitment to service excellence.

Skills Set

• VIP guest handling.
• Front desk operations.
• Cashiering and foreign exchange.
• Complaint resolution.
• Reservation handling.
• Coordination with departments.
• Attention to detail.
• Service recovery.

Why Join Us

• Employee benefit card offering global discounts at Accor hotels.
• Access to learning and development through Accor Academies.
• Career advancement opportunities within Dubai and worldwide.
• Opportunities to contribute to CSR initiatives such as Planet 21.

About the Company

Accor is a global hospitality group offering diverse career paths, strong learning support, and a collaborative work environment across its Dubai hotels, known for exceptional guest service and career development opportunities.