Front Office Guest Service Agent - Accor Hotels - Dubai, UAE

Accor Group; Dubai; On-site; AED 44,640 - 61,380; Full time

Benefits offered by this job

Competitive salary and employee benefits

Career development opportunities

Supportive and multicultural work environment

Professional training and growth

Long-term career opportunity in Dubai

Job summary

Accor Group is seeking a Front Office Guest Service Agent in Dubai, UAE, focusing on seamless check-in/out and guest satisfaction. Ideal candidates have hospitality experience and strong communication skills in English. Responsibilities include managing guest accounts, responding to inquiries, and promoting hotel services.

Join a dynamic environment with competitive salary and benefits, opportunities for career growth, and a multicultural workplace.

Qualifications

• Previous experience in guest services or hospitality coordination preferred.
• Strong written and verbal communication skills in English.
• Ability to remain organized and energetic in a fast-paced environment.
• Capable of managing multiple tasks simultaneously with attention to detail.
• Strong decision-making and problem-solving abilities.
• Comfortable handling cash transactions accurately.
• Physically fit to stand for extended periods and assist with luggage.
• Flexible to work shifts, including weekends and holidays.
• Additional language skills are an advantage.

Responsibilities

• Welcome guests warmly and manage efficient check-in and check-out procedures.
• Respond promptly to guest inquiries and service requests.
• Ensure accurate posting of charges and maintain proper control of guest accounts.
• Handle cash and credit transactions following security and accounting procedures.
• Maintain guest confidentiality and privacy at all times.
• Coordinate communication between guests and hotel departments.
• Operate the switchboard and manage guest messaging professionally.
• Support reservations sales calls and promote hotel services.

Skills

Customer service excellence

Front office operations

Cash handling and account management

Communication and coordination

Upselling and product knowledge

Multitasking and time management

Job description

Front Office Guest Service Agent - Accor Hotels - Dubai, UAE

Position Overview: This role focuses on delivering seamless check-in and check-out experiences, maintaining guest satisfaction, and ensuring operational excellence in a dynamic hotel environment.

Job Details: Country: UAE | City: Dubai | Industry: Hospitality | Function: Front Desk-Reception | Salary: 4000-5500 monthly (Market estimated) | Gender: Any | Candidate Nationality: Any | Job Type: Full-time

Key Responsibilities

• Welcome guests warmly and manage efficient check-in and check-out procedures
• Respond promptly and professionally to guest inquiries and service requests throughout their stay
• Ensure accurate posting of charges and maintain proper control of guest accounts
• Handle cash and credit transactions following strict security and accounting procedures
• Maintain guest confidentiality and privacy at all times
• Coordinate communication between guests and various hotel departments
• Operate the switchboard and manage guest messaging with professionalism
• Support reservations sales calls and promote hotel services to maximize revenue opportunities
• Assist guests with luggage handling when required

Ideal Profile

• Previous experience in guest services, front office, or similar hospitality coordination role preferred
• Strong written and verbal communication skills in English
• Ability to remain organized and energetic in a fast-paced hotel environment
• Capable of managing multiple tasks simultaneously with attention to detail
• Strong decision-making and problem-solving abilities
• Comfortable handling cash transactions accurately
• Physically fit to stand for extended periods and assist with luggage
• Flexible to work shifts, including weekends and holidays
• Additional language skills are an advantage

Skills Set

• Customer service excellence
• Front office operations
• Cash handling and account management
• Communication and coordination
• Upselling and product knowledge
• Multitasking and time management

Why Join Us

• Competitive salary and employee benefits within the hospitality sector
• Career development opportunities across Accor hotels worldwide
• Supportive and multicultural work environment
• Professional training and growth within luxury and midscale hotel brands
• Opportunity to build a long-term career in hotel operations in Dubai

About the Company

Accor is a global hospitality leader operating thousands of hotels and lifestyle destinations across more than 110 countries. In Dubai, Accor properties are known for delivering memorable guest experiences, exceptional service standards, and strong career progression pathways for hospitality professionals. Joining Accor means becoming part of an international network committed to service excellence and innovation in the hotel industry.