Receptionist

Ali & Sons Holding LLC; Dubai; On-site; AED 48,000 - 72,000; Full time

Job summary

Ali & Sons Holding LLC is seeking a Service Centre Receptionist to be the first point of contact for customers at the service centre and over the phone. You will coordinate appointments, handle inquiries, and support the Service Team with essential administrative duties.

The role requires at least 2 years in a similar role, a Bachelor’s degree or Diploma, and fluency in English (Arabic preferred). You will maintain a welcoming reception area and provide exceptional customer experiences.

Qualifications

• 2 years of relevant experience in receptionist, customer service, or administrative role.
• Bachelor’s degree or Diploma.
• Fluency in English is essential; Arabic is preferred.
• Computer literacy with standard applications.
• Comfort using telephone systems, switchboards, computers, and office equipment.
• Certification or professional training is a plus.
• Strong customer focus and communication skills.
• Professionalism in a busy service-centre environment.

Responsibilities

• Welcome and greet customers and guide them through reception.
• Provide information about waiting times and offer refreshments.
• Operate the telephone switchboard, transfer calls, and direct inquiries.
• Handle enquiries, provide information, and make outgoing calls when needed.
• Arrange service appointments and call to remind customers.
• Follow up on complaints and prepare feedback reports.
• Direct enquiries to appropriate person or department.
• Manage mail distribution and maintain a clean reception area.
• Perform additional receptionist, secretarial, and admin duties as requested by Service Manager.

Skills

Customer service

Reception

Administrative support

Telephone handling

English fluency

Arabic ability

Education

Bachelor's degree

Diploma

Job description

Exciting Opportunity: Join Our Team as a Service Centre Receptionist

Are you friendly, organized, customer-focused, and confident in handling both people and phone communications?

Join our team as a Service Centre Receptionist, where you’ll be the first point of contact for customers visiting the service centre and calling by phone. You’ll play a key role in creating a welcoming customer experience, coordinating service appointments, handling enquiries, and supporting the Service Team with essential administrative duties.

Key Responsibilities:

• Welcome and greet customers upon arrival and guide them through the reception area while ensuring they feel comfortable.
• Offer refreshments and provide customers with information about their expected waiting time.
• Operate the telephone switchboard, including answering, transferring, holding, and directing calls to the appropriate departments or personnel.
• Handle incoming enquiries, provide general information, and make outgoing calls when required.
• Arrange service appointments and conduct appointment reminder calls.
• Follow up on customer complaints and prepare customer feedback reports.
• Identify the nature of customer enquiries and ensure they are directed to the appropriate person or department.
• Manage internal and external calls, including redirecting calls or placing callers in a waiting queue when required.
• Ensure the timely and proper distribution of incoming and outgoing mail.
• Maintain a professional, clean, and welcoming appearance of the reception area.
• Perform other receptionist, secretarial, and administrative duties as requested by the Service Manager.

Role Purpose:

To deliver an exceptional customer experience throughout the service visit, efficiently manage service appointments and telephone communications, and provide reliable administrative and back-office support to the Service Centre.

What We’re Looking For:

• Experience: Minimum 2 years of relevant experience in a similar receptionist, customer service, or administrative role.
• Education: Bachelor’s degree in any discipline or Diploma.
• Languages: Fluency in English is essential; Arabic is preferred.
• Computer Skills: Computer literate with good knowledge of standard computer applications.
• Equipment Knowledge: Comfortable using telephone systems, switchboards, computers, and related office equipment.
• Certification: Relevant certification or professional training is preferred.
• Customer Focus: Strong interpersonal and communication skills with a genuine commitment to delivering a positive customer experience.
• Professionalism: Ability to remain composed, flexible, and professional in a busy service-centre environment.

Key Competencies:

We’re looking for someone who demonstrates:

• Accountability
• Effective Communication
• Professional Integrity
• Creative Problem Solving
• Positive Initiative & Motivation
• Flexibility & Adaptability
• Teamwork & Collaboration
• Customer Relationship Management
• QHSE Awareness
• Leadership by Example

Why Join Us?

This is an opportunity to be at the heart of the customer experience and contribute directly to the smooth operation of a professional service centre.

You’ll work closely with customers, Service Advisors, technicians, and management while developing valuable experience across customer service, appointment coordination, communication, and administrative support.

Ready to Make a Difference?

If you’re a customer-focused, organized, and professional individual who enjoys meeting people, solving enquiries, and creating a welcoming environment, we’d love to hear from you.