Customer Service Representative

Unity Star Import and Export FZE LLC; Dubai; On-site; AED 56,000 - 89,000; Full time

Benefits offered by this job

Competitive Salary

Employment Visa

Medical Insurance

Annual Leave

Public Holidays

End-of-Service Benefits

Training and Development

Career Growth Opportunities

Job summary

Unity Star Import and Export FZE LLC is seeking a Customer Service Representative to assist customers via phone, email, and WhatsApp. You will provide accurate product and order information, resolve inquiries, and ensure timely, professional support across channels.

The ideal candidate communicates well in English, with good listening skills and organizational abilities. UAE experience is preferred; basic MS Office skills are expected. Competitive benefits offered.

Qualifications

• High school diploma or equivalent; degree is an advantage.
• Experience in customer service or call center preferred.
• Good verbal and written English communication.
• Active listening, problem-solving and organization skills.
• CRM or customer service software experience is helpful.
• Arabic or additional languages are a plus.
• Proficient with Microsoft Office and email communication.

Responsibilities

• Respond to inquiries via phone, email, WhatsApp and other channels.
• Provide clear information about products, services, orders, procedures.
• Handle questions, requests, complaints professionally.
• Follow up to ensure issues are resolved.
• Record interactions and update information in the system.
• Process requests and coordinate with relevant departments.
• Track orders/deliveries and provide updates.
• Escalate complex issues to supervisor when needed.
• Maintain records of complaints and resolutions.
• Build positive relationships through professional communication.
• Coordinate with sales, logistics, warehouse, and accounts.
• Follow CS standards and procedures.
• Maintain confidentiality of information.
• Assist with basic customer service reports.
• Support other admin and operational tasks.

Skills

Verbal communication

Written communication

Education

High school diploma

Bachelor's degree preferred

Tools

CRM software

Microsoft Office

Job description

We are looking for a friendly, professional, and customer-focused Customer Service Representative to join our team. The role involves assisting customers with inquiries, providing accurate information, resolving concerns, and ensuring every customer receives timely and professional support.

The ideal candidate should be a good communicator, patient, organized, and comfortable handling customers through phone calls, emails, WhatsApp, or other communication channels.

Key Responsibilities

We are looking for a friendly, professional, and customer-focused Customer Service Representative to join our team. The role involves assisting customers with inquiries, providing accurate information, resolving concerns, and ensuring every customer receives timely and professional support.

The ideal candidate should be a good communicator, patient, organized, and comfortable handling customers through phone calls, emails, WhatsApp, or other communication channels.

Key Responsibilities

• Respond to customer inquiries through phone, email, WhatsApp, and other available channels.
• Provide clear and accurate information about products, services, orders, and company procedures.
• Handle customer questions, requests, complaints, and concerns professionally.
• Follow up with customers to ensure their issues are resolved.
• Record customer interactions and update information in the company system.
• Process customer requests and coordinate with relevant departments when required.
• Track orders, deliveries, or service requests and provide customers with updates.
• Escalate complex or unresolved issues to the appropriate supervisor.
• Maintain accurate records of complaints, inquiries, and resolutions.
• Build positive relationships with customers through professional communication.
• Coordinate with sales, logistics, warehouse, and accounts teams to resolve customer requests.
• Follow company customer service standards and procedures.
• Maintain confidentiality of customer and company information.
• Assist with preparing basic customer service reports when required.
• Support other administrative and operational tasks as assigned.

Requirements

• High school diploma or equivalent; diploma or bachelor's degree is an advantage.
• Previous experience in customer service, call center, sales support, or a similar position is preferred.
• Good verbal and written English communication skills.
• Additional languages are an advantage.
• Basic knowledge of Microsoft Office and email communication.
• Experience using CRM or customer service software is an advantage.
• Good listening and problem-solving skills.
• Ability to communicate calmly and professionally with customers.
• Strong attention to detail and organizational skills.
• Ability to manage multiple customer requests efficiently.
• UAE experience is preferred but not mandatory.

Benefits

• Competitive Salary
• Employment Visa
• Medical Insurance
• Annual Leave
• Paid Public Holidays
• End-of-Service Benefits
• Training and Development
• Career Growth Opportunities
• Other benefits according to company policy and applicable UAE employment requirements