Service Centre Receptionist: Customer Experience Champion

Ali & Sons Holding LLC; Dubai; On-site; AED 48,000 - 72,000; Full time

Job summary

Ali & Sons Holding LLC is seeking a Service Centre Receptionist to be the first point of contact for customers at the service centre and over the phone. You will coordinate appointments, handle inquiries, and support the Service Team with essential administrative duties.

The role requires at least 2 years in a similar role, a Bachelor’s degree or Diploma, and fluency in English (Arabic preferred). You will maintain a welcoming reception area and provide exceptional customer experiences.

Qualifications

• 2 years of relevant experience in receptionist, customer service, or administrative role.
• Bachelor’s degree or Diploma.
• Fluency in English is essential; Arabic is preferred.
• Computer literacy with standard applications.
• Comfort using telephone systems, switchboards, computers, and office equipment.
• Certification or professional training is a plus.
• Strong customer focus and communication skills.
• Professionalism in a busy service-centre environment.

Responsibilities

• Welcome and greet customers and guide them through reception.
• Provide information about waiting times and offer refreshments.
• Operate the telephone switchboard, transfer calls, and direct inquiries.
• Handle enquiries, provide information, and make outgoing calls when needed.
• Arrange service appointments and call to remind customers.
• Follow up on complaints and prepare feedback reports.
• Direct enquiries to appropriate person or department.
• Manage mail distribution and maintain a clean reception area.
• Perform additional receptionist, secretarial, and admin duties as requested by Service Manager.

Skills

Customer service

Reception

Administrative support

Telephone handling

English fluency

Arabic ability

Education

Bachelor's degree

Diploma

Job description

Ali & Sons Holding LLC is seeking a Service Centre Receptionist to be the first point of contact for customers at the service centre and over the phone. You will coordinate appointments, handle inquiries, and support the Service Team with essential administrative duties.

The role requires at least 2 years in a similar role, a Bachelor’s degree or Diploma, and fluency in English (Arabic preferred). You will maintain a welcoming reception area and provide exceptional customer experiences.