Receptionist

321 Sports; Abu Dhabi Emirate; On-site; AED 89,000 - 134,000; Full time

Job summary

321 Sports in Abu Dhabi is seeking a receptionist to warmly welcome members, manage check-in/check-out, and handle inquiries across multiple channels. You will promote memberships, sports bookings, fitness classes, and retail items while maintaining a clean, engaging facility environment.

The role requires a strong sales mindset, organization, and the ability to multitask in a fast-paced venue. Weekend/evening availability is a plus, with daily CRM and POS duties to support operations.

Qualifications

• Excellent customer service and interpersonal communication.
• Strong sales mindset, confident in selling memberships, retail, and F&B.
• Organized, proactive, reliable, and detail-oriented.
• Ability to multitask and remain calm under pressure in a busy environment.
• Good level of computer literacy (CRM systems, emails, POS, spreadsheets).
• Flexible to work weekends, evenings, holidays, peak seasons, and travel?

Responsibilities

• Welcome members and visitors with a positive and professional attitude.
• Handle check-in and check-out processes efficiently.
• Manage inquiries via phone, WhatsApp, email, and booking platforms using approved scripts/SOPs.
• Ensure reception and retail display areas are clean, tidy, and visually appealing.
• Handle lost & found, incident reports, booking amendments/cancellations, and general admin tasks.
• Promote and sell memberships, sports bookings, fitness classes, and other programs.
• Conduct basic facility tours, identifying customer goals and matching solutions to needs.
• Hit monthly sales targets and contribute to team sales results.
• Generate leads proactively and conduct follow-ups to convert them into bookings/membership.
• Maintain accurate CRM records, membership agreements, and waiver documentation.
• Promote and sell retail items and upsell relevant products.
• Process POS sales transactions accurately according to procedures.
• Stock control activities: counts, reorders, and inventory tracking.
• Customer retention & relationship management: build rapport with members.
• Assist in customer engagement activities, campaigns, and retention programs.
• Administration: daily checklists, cash control sheets, and lead tracking.
• Prepare daily sales reports (memberships + F&B + retail).
• Ensure all membership and booking documents are completed per SOPs.
• Ensure compliance with company policies and Health & Safety procedures.

Skills

Customer service

Sales mindset

Organized

Multitask

CRM literacy

POS familiarity

Weekend/evening availability

Tools

CRM systems

POS systems

Office software

Job description

Responsibilities

• s• Welcome members and visitors with a positive and professional attitude
• .• Handle check-in and check-out processes efficiently
• .• Manage inquiries via phone, WhatsApp, email, and booking platforms using approved scripts/SOPs
• .• Ensure reception and retail display areas are clean, tidy, and visually appealing
• .• Handle lost & found, incident reports, booking amendments/cancellations, and general admin tasks
• gs• Promote and sell memberships, sports bookings (Tennis, Padel, Football, Cricket, Badminton, etc.), fitness classes, and other program
• s• Conduct basic facility tours, identifying customer goals and matching solutions to need
• s• Hit monthly sales targets and contribute to team sales result
• s• Generate leads proactively and conduct follow-ups to convert them into bookings/membership
• s• Maintain accurate CRM records, membership agreements, and waiver documentatio
• n. Retail & F&B Sa
• les• Promote and sell retail items (sports merchandise, accessories, apparel, etc
• .).• Upsell relevant items aligned with customer needs (e.g., water bottles for players, energy and recovery drinks before and after classe
• s).• Ensure visual merchandising standards are maintained and replenish
• ed• Process POS sales transactions accurately and according to finance procedur
• es. Stock Control (Retail & F&am
• p;B)• Conduct stock counts for retail and F&B according to SOPs (daily spot checks/weekly counts/monthly invento
• ry).• Monitor stock levels and notify the line manager when reordering is nee
• ded.• Receive deliveries, verify quantities and quality, and update stock tracking sheets/inventory l
• ogs.• Reduce wastage by applying FEFO/expiry management (First Expired, First Out) for F&am
• p;B. Customer Retention & Relationship Manag
• etment• Build rapport with members and ensure their needs are
• met•
• Support complaint handling using the facility’s complaint log
• SOP.• Assist in customer engagement activities, campaigns, and retention prog
• rams. Administration & Rep
• oting• Maintain daily checklists, cash control sheets, and lead tra
• ckling.• Prepare daily sales reports (memberships + F&B + re
• tail).• Ensure all membership and booking documents are completed per
• SOPs.• Ensure compliance with company policies and Health & Safety proce

Durres. Skills & Attributes R

• equired• Excellent customer service and interpersonal communication
• skills.• Strong sales mindset, confident in selling memberships, retail, and F&B
• items.• Organized, proactive, reliable, and detail-or
• oriented.• Ability to multitask and remain calm under pressure in a busy envir
• onment.• Good level of computer literacy (CRM systems, emails, POS, spreads
• heets).• Flexible to work weekends, evenings, holidays, peak seasons, and

events. Qualifications & Ex

• perience• 1–2 years’ experience in customer service, hospitality, multi-sports venue reception, or retai
• l sales.• Experience in membership sales, Padel and Tennis operations is highly de
• sirable.• Fluency in English required; Arabic or additional languages are
• a plus.