Reception Manager - Restaurant Guest Experience

Atlantis; Dubai; On-site; AED 100,000 - 156,000; Full time

Benefits offered by this job

Health Insurance (Dental)

Staff Discounts

Annual Flights

Incentive Program

Wellbeing Initiatives

Career Growth

Job summary

Atlantis in Dubai seeks a Reception Manager - Restaurant Guest Experience to lead front-of-house operations and deliver five-star guest service. You will develop relationships with hotel guests and regulars, manage guest data, and support restaurant promotions with the management and marketing teams.

The role emphasizes guest engagement, commercial awareness, and collaboration across PR and hospitality teams, with a focus on creating memorable guest experiences.

Qualifications

• Minimum 2-3 years of experience in reception, guest relations, or restaurant front-of-house in a luxury hospitality environment.
• Experience in a luxury hotel or premium restaurant setting is required.
• Excellent verbal communication and interpersonal skills with ability to engage international guests.

Responsibilities

• Welcome guests professionally and create a warm five-star first impression.
• Oversee reception activities and maintain a polished arrival experience.
• Build relationships with hotel guests, suite residents, local customers, and restaurant regulars.
• Recognize returning guests and tailor service based on known preferences.
• Act as a sales ambassador for the restaurant and encourage repeat visits.
• Identify opportunities to convert new visitors into returning customers.
• Support guest retention through attentive communication and relationship management.
• Capture relevant guest information accurately for future engagement.

Skills

Restaurant reception management

Guest experience

Luxury hospitality

Front-of-house leadership

VIP guest service

Customer relationship management

Job description

Reception Manager - Restaurant Guest Experience Job Snapshot Role: Reception Manager - Restaurant Guest Experience Location: Dubai, United Arab Emirates Industry: Hospitality Function: Restaurant Management Experience: Minimum 2-3 years of experience in a similar role within a luxury hotel or restaurant Job Type: Full-time

Position Overview Reception Manager - Restaurant Guest Experience in Dubai, United Arab Emirates is a Hospitality leadership opportunity focused on delivering five-star front-of-house service, developing strong guest relationships, increasing repeat business, and supporting commercial activity within a high-profile restaurant environment. The role combines guest reception, personalized service, database management, sales-focused engagement, special request coordination, and collaboration with restaurant management, PR, and marketing teams.

Job Details Country: United Arab Emirates City: Dubai Industry: Hospitality Function: Restaurant Management Salary: 9000-14000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time

Role Context The Reception Manager plays a central role in shaping the guest journey at Wavehouse from the moment visitors arrive. The position is responsible for creating an engaging welcome, recognizing returning guests, understanding individual preferences, and ensuring relevant information is communicated to the restaurant team so service feels personal and well coordinated. The role also carries a strong commercial dimension. By developing relationships with hotel guests, suite residents, Dubai residents, and regular customers, the Reception Manager helps generate repeat visits, attract new business, strengthen the guest database, and support restaurant promotions and special events.

Key Responsibilities

• Welcome guests professionally and create a warm five-star first impression.
• Oversee reception activities and maintain a consistently polished arrival experience.
• Build relationships with hotel guests, suite residents, local customers, and restaurant regulars.
• Recognize returning guests and support personalized service based on known preferences.
• Act as a sales ambassador for the restaurant and actively encourage repeat visits.
• Identify opportunities to convert new visitors into returning customers.
• Support guest retention through attentive communication and relationship management.
• Capture relevant guest information accurately for future engagement.
• Maintain and develop the restaurant guest database.
• Ensure guest contact information, preferences, and relevant notes are recorded appropriately.
• Communicate special requests, preferences, celebrations, and service requirements to restaurant management.
• Coordinate with front-of-house colleagues to ensure important guest information is acted upon.
• Provide personalized support to VIP and high-value guests.
• Maintain discretion when handling sensitive or confidential guest details.
• Promote upcoming restaurant events, experiences, initiatives, and promotions when appropriate.
• Work with PR and marketing teams to communicate restaurant activity to relevant audiences.
• Support targeted guest outreach using approved database information.
• Contribute guest insights that may help improve marketing and promotional initiatives.
• Maintain strong knowledge of the Wavehouse concept, brand positioning, offers, and experiences.
• Communicate restaurant information confidently and accurately to guests.
• Represent the brand professionally during every guest interaction.
• Monitor reception activity and ensure guest arrivals are handled efficiently.
• Coordinate waiting guests and communicate delays or changing availability professionally.
• Support seating and reservation activities when operationally required.
• Resolve minor guest concerns promptly and professionally.
• Escalate significant service issues to restaurant management when necessary.
• Help create memorable experiences through thoughtful and proactive guest engagement.
• Maintain immaculate grooming and professional presentation standards.
• Demonstrate confident communication with guests from diverse cultural backgrounds.
• Work closely with restaurant managers and service teams during busy periods.
• Support special events, promotional activities, and high-demand service periods.
• Maintain an organized and presentable reception area.
• Contribute to daily briefings and share relevant guest information with colleagues.
• Follow restaurant policies relating to guest data, service standards, and operational procedures.
• Work flexible schedules including evenings, weekends, and public holidays.
• Participate in training and professional development activities.
• Complete additional front-of-house responsibilities assigned by restaurant leadership.

Ideal Profile

• Minimum 2-3 years of experience in a comparable reception, guest relations, or restaurant front-of-house role.
• Previous experience in a luxury hotel or premium restaurant environment is required.
• Strong passion for the Food and Beverage industry and guest experience.
• Excellent verbal communication and interpersonal skills.
• Confident building relationships with international guests, local residents, and regular customers.
• Strong customer service orientation with a natural ability to engage people.
• Comfortable supporting commercial objectives and repeat-business initiatives.
• Able to promote restaurant experiences without creating an overly sales-focused interaction.
• Experience maintaining guest profiles, customer databases, or reservation information is advantageous.
• Comfortable coordinating guest preferences and special requests with operational teams.
• Able to work closely with PR and marketing colleagues.
• Professional, polished, and immaculately presented.
• Strong awareness of luxury service expectations.
• Able to remain positive and composed in a fast-paced restaurant environment.
• Comfortable handling VIP guests and high-value customers.
• Strong organizational skills and attention to detail.
• Able to manage several guest interactions and priorities simultaneously.
• Willing to learn within a structured and disciplined hospitality environment.
• Flexible regarding working hours and restaurant operating schedules.
• Effective team player with a collaborative working style.

Skills Set

• Restaurant reception management
• Guest experience
• Luxury hospitality
• Front-of-house operations
• Guest relations
• VIP guest service
• Customer relationship management
• Guest database management
• Repeat business development
• New business generation
• Sales ambassador activities
• Personalized service
• Guest preference management
• Special request coordination
• Restaurant reservations
• Guest retention
• Customer engagement
• Brand representation
• Food and beverage operations
• Restaurant promotions
• Event promotion
• PR coordination
• Marketing coordination
• Guest communications
• Service recovery
• Luxury service standards
• Cross-cultural communication
• Relationship building
• Front-of-house leadership
• Professional presentation
• Hospitality sales
• Customer service
• Database accuracy
• Team coordination
• Restaurant operations

Why Join Us

This opportunity provides a strong platform for developing a guest-facing management career within Dubai 's Hospitality sector while combining luxury service with relationship building, commercial awareness, and restaurant brand engagement. The position offers exposure to international hotel guests, local clientele, VIP customers, promotional activity, and a high-energy food and beverage environment where exceptional guest relationships directly influence business performance. The role includes a competitive tax-free salary in UAE Dirhams, food and beverage privileges, discounted rates across participating Kerzner properties worldwide, comprehensive health insurance including dental coverage, annual flights home, life insurance, an incentive program, and colleague wellness initiatives. Structured learning and internal mobility also create opportunities to progress into guest relations, restaurant management, sales, and wider food and beverage leadership roles.

About the Company

Atlantis Resorts operates Atlantis, The Palm and Atlantis The Royal in Dubai as part of Kerzner International. Atlantis, The Palm combines luxury accommodation, destination dining, entertainment, marine attractions, and leisure experiences, supported by a diverse restaurant portfolio that includes Wavehouse and other high-profile food and beverage concepts serving international visitors and Dubai residents.