Assistant General Manager - Restaurants

Atlantis; Dubai; On-site; AED 200,880 - 290,160; Full time

Benefits offered by this job

Medical insurance

Annual flights

Life insurance

Incentive opportunities

F&B privileges

Discounted rates at Kerzner properties

Job summary

Atlantis Resorts seeks an experienced Assistant General Manager - Restaurants in Dubai to oversee daily operations of a luxury dining outlet. You will ensure service excellence, manage guest experiences, and drive financial performance with a focus on controlling costs and optimizing revenue.

The role requires a minimum of 6 years in hospitality with at least 3 years in a leadership position, and a track record in high-end dining environments.

Qualifications

• Minimum 6 years of professional experience within Hospitality.
• At least 3 years of experience in an Assistant General Manager or comparable leadership position.
• Strong background in luxury hotels, high-end restaurants, integrated resorts, or premium dining operations.
• Proven ability to lead large, multicultural front-of-house teams.
• Sound understanding of restaurant profit and loss management.

Responsibilities

• Support the General Manager in leading daily restaurant operations.
• Maintain high standards across guest reception, table service, food delivery, beverage service, and departure experiences.
• Monitor service periods and take action when standards are not met.
• Lead pre-shift briefings covering reservations, VIP guests, promotions, and staffing.
• Ensure the restaurant is prepared before opening, including staffing, equipment, and service stations.
• Oversee guest flow, table allocation, waiting times, and coordination between front-of-house and culinary teams.
• Engage with guests and resolve concerns professionally to protect guest experiences.
• Recruit, onboard, train, coach, and retain restaurant colleagues.
• Set clear performance expectations for supervisors and staff.
• Motivate employees to achieve service, sales, and guest-satisfaction goals.

Skills

Restaurant Management

Luxury dining operations

Front-of-house leadership

Guest experience management

Profit and loss management

Food cost control

Labor cost control

Job description

Assistant General Manager - Restaurants Job Snapshot

Role: Assistant General Manager - Restaurants

Location: Dubai, United Arab Emirates

Industry: Hospitality

Function: Restaurant Management

Experience: Minimum 6 years in Hospitality, including at least 3 years in a similar leadership role

Job Type: Full-time

Gender: Any

Candidate Nationality: Any

Salary: 18000-26000 AED (estimated range; confirm final offer with employer)

Role Context

The Assistant General Manager works alongside the General Manager to oversee the complete operation of an assigned restaurant or dining concept.

The position is accountable for service consistency, colleague performance, financial discipline, staffing, food and labor costs, safety, hygiene, and compliance with Atlantis Resorts operating standards.

Success in this role depends on balancing detail, quality, volume, and profitability while developing a motivated team capable of delivering memorable guest experiences.

Key Responsibilities

• Support the General Manager in leading daily restaurant operations.
• Maintain consistently high standards across guest reception, table service, food delivery, beverage service, and departure experiences.
• Monitor service periods and take immediate action when operational standards are not being met.
• Lead pre‑shift briefings covering reservations, VIP guests, promotions, service priorities, staffing, and special requirements.
• Ensure the restaurant is fully prepared before opening, including staffing, equipment, table presentation, menus, and service stations.
• Oversee guest flow, table allocation, waiting times, and coordination between front‑of‑house and culinary teams.
• Engage with guests and resolve concerns professionally before they affect the overall dining experience.
• Support service recovery and follow up personally on significant complaints.
• Recruit, onboard, train, coach, and retain restaurant colleagues.
• Set clear performance expectations for supervisors, hosts, servers, bartenders, and support teams.
• Motivate employees to achieve service, sales, productivity, and guest satisfaction goals.
• Conduct performance discussions and support succession planning for high‑potential colleagues.
• Prepare staffing plans and schedules based on business forecasts, reservations, events, and operational demand.
• Monitor labor deployment and adjust team coverage to maintain efficiency.
• Review food cost, beverage cost, payroll, revenue, average spend, and profitability indicators.
• Support profit and loss management and implement corrective action when targets are missed.
• Identify opportunities to increase revenue through upselling, menu knowledge, promotions, and improved table utilization.
• Control wastage, complimentary items, discounts, voids, and operational expenses.
• Work closely with the General Manager on budgets, forecasts, and commercial plans.
• Coordinate with Culinary, Stewarding, Reservations, Finance, Procurement, Marketing, Human Resources, and Facilities teams.
• Ensure all restaurant activity complies with hygiene, food safety, licensing, security, and workplace safety requirements.
• Conduct routine inspections of dining areas, bars, storage rooms, service stations, and colleague facilities.
• Maintain compliance with company policies, standard operating procedures, and brand guidelines.
• Support concept launches, menu changes, special events, promotions, and seasonal campaigns.
• Review guest feedback, quality assurance results, and performance reports to identify improvement priorities.
• Maintain accurate operational, staffing, financial, and incident records.
• Take responsibility for the outlet when the General Manager is unavailable.

Ideal Profile

• Minimum 6 years of professional experience within Hospitality.
• At least 3 years of experience in an Assistant General Manager, Restaurant Manager, or comparable leadership position.
• Strong background in luxury hotels, high‑end restaurants, integrated resorts, or premium dining operations.
• Proven ability to lead large, multicultural front‑of‑house teams.
• Sound understanding of restaurant profit and loss management.
• Practical experience controlling food cost, labor cost, payroll, staffing, and operating expenses.
• Confident managing high‑volume service without compromising quality or attention to detail.
• Results‑driven approach with the ability to translate goals into clear team expectations.
• Strong leadership presence with excellent coaching, delegation, and motivation skills.
• Positive and adaptable when responding to operational changes or complex challenges.
• Excellent guest communication and complaint‑resolution capability.
• Able to build effective working relationships across culinary and support departments.
• Strong knowledge of restaurant service procedures, safety, hygiene, and brand compliance.
• Commercially aware with the ability to identify revenue and efficiency opportunities.
• Organized, decisive, and comfortable making operational decisions under pressure.
• Flexible to work evenings, weekends, public holidays, and peak trading periods.

Skills Set

• Restaurant Management
• Luxury dining operations
• Front‑of‑house leadership
• Guest experience management
• Profit and loss management
• Food cost control
• Labor cost control
• Revenue optimisation
• Staffing plans
• Team development
• Performance management
• Employee retention
• Service recovery
• Guest complaint resolution
• Upselling
• Table utilisation
• Budget monitoring
• Financial reporting
• Quality assurance
• Food safety
• Hygiene compliance
• Operational planning
• Multicultural team leadership
• High‑volume service
• Brand standards
• Cross‑department coordination

Why Join Us

This role offers a substantial leadership opportunity within Dubai's competitive luxury Hospitality and restaurant market.

The successful candidate will manage complex outlet operations, develop high‑performing teams, strengthen commercial performance, and contribute to internationally recognised dining concepts at Atlantis, The Palm.

Atlantis Resorts offers a competitive tax‑free salary paid in UAE Dirhams, comprehensive medical insurance with dental coverage, annual flights home, life insurance, incentive opportunities, food and beverage privileges, and discounted rates at Kerzner properties worldwide.

Colleagues also gain access to leadership training, internal career mobility, wellness initiatives, and long‑term advancement across the Kerzner International portfolio.

About the Company

Atlantis Resorts operates Atlantis, The Palm in Dubai, an internationally recognised destination combining luxury accommodation, acclaimed dining, entertainment, marine attractions, and exceptional guest experiences.

Its extensive restaurant portfolio includes celebrity‑chef venues, Michelin‑starred concepts, premium casual dining, and high‑volume resort outlets.

Part of Kerzner International, Atlantis Dubai employs more than 6000 colleagues representing 129 nationalities.

The organisation promotes inclusive leadership, colleague wellbeing, professional development, operational excellence, and rewarding careers in global luxury hospitality.