Front Office Agent - Guest Reception

Atlantis; Dubai; On-site; AED 55,800 - 83,700; Full time

Job summary

Atlantis Dubai is seeking a Front Office Agent to deliver a seamless guest journey from arrival to departure. You will handle reception duties, verify reservations, manage cashiering, and coordinate with resort departments to uphold ultra-luxury service standards.

The role requires a minimum of 2 years in a luxury hotel Front Office, strong English, and ability to work day/night shifts. Join Atlantis The Royal for a premium guest experience in Dubai.

Qualifications

• Bachelor's degree in Hospitality Management or a related discipline preferred.
• Minimum 2 years of Front Office experience in a luxury hotel or resort.
• Experience as Receptionist/Front Office Agent or Guest Service Agent.
• Proficient in Opera or similar hotel management system.
• Strong check-in/check-out and cashiering knowledge.

Responsibilities

• Welcome guests with professional, personalized service.
• Perform check-in/check-out and explain facilities and privileges.
• Verify reservations, IDs, room allocation, deposits, and requests.
• Process payments and balance cash/card transactions per procedures.
• Coordinate with departments to ensure smooth guest experiences.

Skills

Front Office operations

Guest reception

Opera

Reservation verification

Guest profile management

Cash handling

Billing settlement

Multilingual communication

Education

Bachelor's degree in Hospitality Management

Tools

Opera

Job description

Job Snapshot

Front Office Agent - Guest Reception

Location: Dubai, United Arab Emirates

Industry: Hospitality

Function: Front Desk -- Reception

Experience: Minimum 2 years in a similar luxury hotel role

Job Type: Full-time

Job Details

Country: United Arab Emirates

City: Dubai

Industry: Hospitality

Function: Front Desk -- Reception

Salary: 5000-7500 (estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer)

Gender: Any

Candidate Nationality: Any

Job Reference: 20300

Role Context

The Front Office Agent is responsible for delivering a smooth and professional guest journey from arrival through departure. The position combines reception duties, reservation verification, cashiering, guest assistance, service recovery, and coordination with resort departments. By processing transactions accurately, recognizing individual requirements, and responding promptly to requests, the agent helps protect guest satisfaction, financial controls, and the ultra-luxury service standards of Atlantis The Royal.

Key Responsibilities

• Welcome arriving guests with professional, warm, and personalized service.
• Complete check-in procedures accurately and explain relevant resort facilities, services, and privileges.
• Verify reservations, identification, room allocation, payment arrangements, deposits, and special requests.
• Process check-outs efficiently and review guest accounts before final settlement.
• Handle cash, credit card, room charge, deposit, and foreign currency transactions according to approved procedures.
• Balance cashiering records and report discrepancies promptly.
• Provide accurate information about rooms, restaurants, attractions, transportation, wellness services, and resort activities.
• Recognize guest preferences and special requirements before assigning or preparing services.
• Assist guests with requests throughout their stay and ensure timely follow-up.
• Coordinate room readiness, luggage delivery, transportation, amenities, and special arrangements.
• Work closely with Housekeeping, Concierge, Bell Services, Reservations, Guest Relations, Finance, and Security.
• Update guest profiles, registration details, preferences, requests, and service notes in Opera or the approved hotel system.
• Monitor arrivals, departures, room status, and outstanding Front Office actions during each shift.
• Resolve routine guest concerns with empathy, professionalism, and practical solutions.
• Escalate complex complaints, billing disputes, security matters, and operational issues to the appropriate supervisor.
• Support service recovery and confirm that corrective action meets guest expectations.
• Protect guest privacy, personal information, room access details, and payment data.
• Follow key control, identity verification, credit, cash handling, and security procedures.
• Prepare shift handovers with accurate information about pending requests and unresolved matters.
• Maintain a polished appearance and comply with Atlantis grooming standards.
• Remain calm and organized during high-volume arrivals, departures, and changing operational conditions.
• Support both daytime and overnight Front Office activities according to the assigned schedule.
• Promote suitable resort experiences and services based on guest interests.
• Contribute to Front Office quality, efficiency, guest satisfaction, and revenue targets.

Ideal Profile

• Bachelor's degree in Hospitality Management or a related discipline is preferred.
• Minimum 2 years of Front Office experience in a luxury hotel or resort.
• Previous employment as a Receptionist, Front Office Agent, or Guest Service Agent.
• Practical experience using Opera or a comparable hotel reservation system.
• Strong understanding of check-in, check-out, room allocation, guest profiles, and cashiering.
• Excellent spoken and written English communication skills.
• Ability to communicate in Russian, Arabic, Chinese, French, or German is advantageous.
• Genuine passion for guest service and personalized hospitality.
• Strong attention to reservation details, payment records, guest requests, and operational procedures.
• Able to process financial transactions accurately and responsibly.
• Confident handling several tasks while maintaining service quality.
• Professional, composed, and solution-focused during complaints or unexpected situations.
• Strong interpersonal skills with the ability to engage guests from different cultural backgrounds.
• Comfortable working independently and making appropriate operational decisions.
• Positive team player able to coordinate effectively with multiple resort departments.
• Flexible to work day shifts, night shifts, weekends, and public holidays.

Skills Set

• Front Office operations
• Guest reception
• Hotel check-in
• Hotel check-out
• Opera
• Reservation verification
• Guest profile management
• Room allocation
• Hotel cashiering
• Cash handling
• Credit card processing
• Billing settlement
• Guest request management
• Luxury guest service
• Complaint resolution
• Service recovery
• Shift handover
• Night operations
• Cross-department coordination
• Data confidentiality
• Resort product knowledge
• Multilingual communication
• Front desk reporting
• Five-star hospitality

Why Join Us

This opportunity provides hands‑on experience in ultra‑luxury Hospitality operations at one of Dubai's most distinctive resorts. The role offers a strong foundation for future progression into Guest Relations, Front Office supervision, Club Services, Duty Management, and broader hotel operations. Atlantis Resorts offers a competitive tax‑free salary paid in UAE Dirhams, comprehensive medical insurance with dental coverage, annual flights home, life insurance, incentive opportunities, food and beverage privileges, and discounted stays across Kerzner properties worldwide. Colleagues also benefit from professional training, internal career mobility, wellness initiatives, and long‑term growth across the Kerzner International portfolio.

About the Company

Atlantis Resorts operates Atlantis The Royal in Dubai, an ultra‑luxury destination featuring 760 rooms, suites, and signature penthouses with panoramic sea and skyline views. The resort combines acclaimed dining, immersive wellness, bold design, and highly personalized guest experiences. Part of Kerzner International, Atlantis Dubai employs more than 6000 colleagues representing 129 nationalities. Its workplace culture supports inclusion, employee wellbeing, continuous learning, operational excellence, and rewarding careers in luxury hospitality.