Wavehouse Guest Reception Manager - Atlantis The Palm - Dubai, UAE

Atlantis; Dubai; On-site; AED 100,440 - 145,080; Full time

Benefits offered by this job

Competitive tax-free salary

Comprehensive health insurance

Annual flight allowance

Life insurance benefits

Generous food and beverage privileges

Discounted stays across Kerzner properties

Structured training and career mobility programs

Growth opportunities within a luxury hospitality group

Job summary

Atlantis in Dubai is looking for a Wavehouse Guest Reception Manager to oversee front-of-house operations within its vibrant Food and Beverage venue. This role emphasizes premium guest engagement, customer retention strategies, and delivering exceptional dining experiences.

The ideal candidate should have 2-3 years of experience in a luxury hotel or high-end restaurant, with a passion for Food and Beverage operations. The position offers a competitive tax-free salary, health insurance, and career growth opportunities.

Qualifications

• Minimum 2-3 years of experience in a similar role within a luxury hotel or high-end restaurant.
• Strong passion for Food and Beverage operations and guest experience management.
• Excellent interpersonal and communication skills.
• Ability to work flexible hours in a fast-paced hospitality setting.
• Professional appearance and confident guest interaction abilities.
• Experience handling reservations and guest relationship management systems.

Responsibilities

• Oversee reception operations ensuring seamless guest arrival and seating coordination.
• Welcome hotel guests, residents, and regular patrons with professionalism and enthusiasm.
• Build strong guest relationships to drive repeat visits and customer loyalty.
• Act as a sales ambassador promoting venue experiences, events, and special initiatives.
• Manage and update guest database records accurately.
• Communicate guest preferences and special requests to restaurant management.
• Coordinate with marketing and PR teams to support promotions and event awareness.
• Maintain luxury presentation standards while leading the reception team.

Skills

Restaurant front desk leadership

Guest relations and loyalty development

Reservation and seating management

Sales promotion and brand representation

Event coordination and communication

Team collaboration within hospitality operations

Job description

Wavehouse Guest Reception Manager

Atlantis The Palm in Dubai, UAE leads front-of-house operations within a vibrant Food and Beverage venue inside one of Dubai's most iconic luxury resorts. This role focuses on premium guest engagement, customer retention strategy, and delivering exceptional dining experiences in a dynamic hospitality environment.

Key Responsibilities

• Oversee reception operations ensuring seamless guest arrival and seating coordination
• Welcome hotel guests, residents, and regular patrons with professionalism and enthusiasm
• Build strong guest relationships to drive repeat visits and customer loyalty
• Act as a sales ambassador promoting venue experiences, events, and special initiatives
• Manage and update guest database records accurately
• Communicate guest preferences and special requests to restaurant management
• Coordinate with marketing and PR teams to support promotions and event awareness
• Maintain luxury presentation standards while leading the reception team

Ideal Profile

• Minimum 2-3 years of experience in a similar role within a luxury hotel or high‑end restaurant
• Strong passion for Food and Beverage operations and guest experience management
• Excellent interpersonal and communication skills
• Ability to work flexible hours in a fast‑paced hospitality setting
• Professional appearance and confident guest interaction abilities
• Experience handling reservations and guest relationship management systems

Skills Set

• Restaurant front desk leadership
• Guest relations and loyalty development
• Reservation and seating management
• Sales promotion and brand representation
• Event coordination and communication
• Team collaboration within hospitality operations

Why Join Us

• Competitive tax‑free salary paid in UAE Dirhams
• Comprehensive health insurance including dental coverage
• Annual flight allowance and life insurance benefits
• Generous food and beverage privileges
• Discounted stays across Kerzner properties worldwide
• Access to structured training and internal career mobility programs
• Opportunity to grow within a globally recognized luxury hospitality group

About the Company

Atlantis The Palm, part of Kerzner International, is a world‑renowned luxury resort located on Palm Jumeirah in Dubai. Known for its award‑winning restaurants, record‑breaking attractions, premium guest experiences, and iconic hospitality standards, Atlantis continues to set benchmarks in luxury tourism and dining excellence across the UAE. With a multicultural team representing more than 100 nationalities, the resort offers an inspiring environment for hospitality professionals seeking long‑term career growth.

Job Details

Country: UAE • City: Dubai • Industry: Hospitality • Function: Restaurant Management • Salary: 9000‑13000 monthly (Market estimated) • Gender: Any • Candidate Nationality: Any • Job Type: Full‑time