Reception Manager - Guest Relations

Atlantis; Dubai; On-site; AED 201,000 - 312,000; Full time

Benefits offered by this job

Health insurance

Annual flights home

Staff travel perks

Discounted Kerzner rates

Job summary

Atlantis Resorts is seeking a Reception Manager - Guest Relations at Wavehouse in Dubai to lead the front-of-house welcome and deliver a personalized guest experience for resort guests, Dubai residents and regular guests.

The role focuses on delivering five-star service, building lasting relationships, and supporting both repeat and new business through attentive guest interaction and collaboration with the marketing teams.

Qualifications

• Passion for Food and Beverage and delivering exceptional guest experiences.
• Minimum of two to three years of experience in a similar role within a luxury hotel or restaurant.
• Excellent communication and interpersonal skills; poised, professional interaction with a diverse guest base.

Responsibilities

• Welcome guests with five-star service and ensure their needs and special requests are understood from arrival.
• Build relationships with hotel guests, suite guests, Dubai residents and regular customers to encourage repeat visits.
• Act as a sales ambassador by capturing new business and promoting repeat visits.
• Identify guest preferences, special requests, and individual requirements.
• Communicate guest information clearly to the restaurant management team.
• Maintain strong knowledge of Wavehouse and represent the brand confidently.
• Contribute to building and managing the guest database and loyalty initiatives.
• Collaborate with PR and marketing on upcoming events and promotions.

Job description

Reception Manager - Guest Relations Job Snapshot

Role: Reception Manager - Wavehouse Location: Dubai, UAE Industry: Hospitality Function: Restaurant Management Experience: Minimum 2-3 years in a similar role Job Type: Full Time Position Overview Atlantis Resorts is seeking a Reception Manager - Guest Relations in Dubai, UAE to lead the front-of-house welcome and personalized guest experience at Wavehouse. Combining five-star hospitality with relationship building and commercial awareness, the role focuses on creating memorable dining experiences, developing connections with hotel guests, Dubai residents and regular customers, and supporting repeat and new business.

Job Details Country: UAE City: Dubai Industry: Hospitality Function: Restaurant Management Salary: Not disclosed Gender: No Preference Candidate Nationality: Not specified Job Type: Full Time Work Arrangement: On-site

About the Role As Reception Manager at Wavehouse, you will be a highly visible part of the guest experience, welcoming diners and ensuring their needs and special requests are understood from the moment they arrive. Building lasting relationships is central to the position. You will engage with guests staying at the resort and its suites, local Dubai residents and returning customers, delivering the personalized service expected within a luxury hospitality environment.

Guest Relations and Commercial Focus

• Welcome and greet guests with warm, professional five-star service.
• Build strong relationships with hotel guests, suite guests, Dubai residents and regular customers.
• Act as a sales ambassador by encouraging repeat visits and helping capture new business.
• Identify guest preferences, special requests and individual requirements.
• Communicate relevant guest information clearly to the restaurant management team.
• Maintain strong knowledge of Wavehouse and confidently represent the brand.
• Play an active role in building and managing the guest database.
• Work closely with PR and marketing teams on upcoming activities.
• Help communicate special events, initiatives and promotions to the market.
• Support the delivery of personalized dining experiences through attentive guest interaction.

About You

You should have a genuine passion for Food and Beverage and delivering exceptional guest experiences, together with a willingness to learn within a supportive and disciplined working environment. A minimum of two to three years of experience in a similar role within a luxury hotel or restaurant is required. Excellent communication and interpersonal skills are essential, as is the ability to interact confidently, positively and professionally with a wide range of people. Immaculate personal presentation is important for this guest-facing position. Candidates must also be willing to work flexible hours according to operational requirements.

Life at Atlantis

• Atlantis offers a competitive tax-free salary paid in UAE Dirhams, alongside food and beverage privileges, discounted rates at Kerzner properties worldwide, comprehensive health insurance with dental coverage, annual flights home, life insurance, an incentive program, and colleague wellness and social initiatives.
• Colleagues also have access to professional training, learning and development, career mobility and internal growth opportunities across the Kerzner portfolio.

About Atlantis The Palm

The Palm Atlantis, The Palm is part of Kerzner International and is located on Dubai 's Palm Island. The resort features 1,544 rooms, suites and signature suites alongside an extensive collection of dining, entertainment, aquatic and marine experiences. Its wider Atlantis Dubai workforce includes more than 6,000 colleagues representing 129 nationalities.