Q-Commerce Darkstore Supervisor: Ops & Team Lead

Jeebly; Dubai; On-site; AED 180,000 - 210,000; Full time

Job summary

Jeebly is seeking an experienced Q-Commerce Supervisor to oversee darkstore/MFC operations, manage pickers, packers, riders, and staff, and ensure orders are fulfilled within targets. The role requires strong leadership and a track record in fast-paced environments.

You will monitor inventory accuracy, coordinate replenishments, and maintain SOPs for picking, packing, storage, and quality control. This position offers shift flexibility and collaboration with Q-Commerce ops team.

Qualifications

• Minimum 3–6 years of experience in Q-Commerce / Darkstore / MFC operations.

Responsibilities

• Oversee daily darkstore operations ensuring smooth, timely, and efficient order processing.
• Supervise pickers, packers, riders, and store staff to maintain high productivity levels.
• Monitor inventory accuracy, stock availability, and coordinate timely replenishments.
• Ensure adherence to SOPs for picking, packing, storage, and quality control.
• Ensure all orders are fulfilled within TAT and meet Jeebly’s service standards.
• Manage shift planning, staff allocation, and performance monitoring.
• Work closely with the Q-Commerce operations team to improve operational flow.
• Handle escalations related to orders, inventory, and rider coordination.
• Maintain compliance with health & safety standards within the darkstore.
• Prepare daily/weekly operational reports for management review.

Skills

Darkstore operations

Leadership

Communication

Tools

MS Excel

Job description

Jeebly is seeking an experienced Q-Commerce Supervisor to oversee darkstore/MFC operations, manage pickers, packers, riders, and staff, and ensure orders are fulfilled within targets. The role requires strong leadership and a track record in fast-paced environments.

You will monitor inventory accuracy, coordinate replenishments, and maintain SOPs for picking, packing, storage, and quality control. This position offers shift flexibility and collaboration with Q-Commerce ops team.