Team Leader - Warehouse (Quick Commerce)

Confidential Company; Abu Dhabi, Dubai, Ajman; On-site; AED 89,000 - 134,000; Full time

Job summary

Confidential Company in Abu Dhabi is seeking a Warehouse Supervisor for our dark store to oversee daily receiving, put-away, picking, packing and dispatch activities. You will allocate tasks, monitor productivity, and ensure orders are fulfilled within SLAs while maintaining inventory accuracy.

The role requires a Diploma or Bachelor's in Logistics or related field, 1–3 years in fast-paced logistics, and willingness to work shifts, including weekends and public holidays.

Qualifications

• Diploma or Bachelor's degree in Logistics, Supply Chain, Business Administration, or a related field.
• 1–3 years of experience in Quick Commerce, warehouse, dark store, or fulfillment operations.
• Previous experience in a team coordination or supervisory role is preferred.
• Basic knowledge of WMS/ERP, inventory control, order fulfillment, and warehouse operations.
• Good communication and coordination skills.
• Ability to work in a fast-paced, target-driven environment.
• Good problem-solving and team-handling skills.
• Willingness to work in shifts, weekends, and public holidays as required by the operation.

Responsibilities

• Supervise and coordinate daily receiving, put-away, picking, packing and dispatch activities.
• Allocate tasks to warehouse store associates based on workload and operational priorities.
• Ensure customer orders are picked, packed and prepared for dispatch accurately and within defined SLAs.
• Monitor team productivity, order accuracy, fulfillment time and on-time dispatch during the shift.
• Ensure inventory is properly stored, handled and updated in the WMS/ERP system.
• Conduct regular stock checks and support cycle counts to identify and resolve inventory discrepancies.
• Monitor stock availability and report shortages, damages, expiries and other inventory issues to the concerned team; ensure SOPs, safety, hygiene and quality standards are followed.
• Guide, train and support warehouse staff on daily processes and procedures.
• Coordinate with Inventory, Supply Chain, Procurement and Last-Mile teams to resolve day-to-day operational issues.
• Monitor readiness of orders and coordinate timely handover to Last-Mile riders.
• Escalate issues to Supervisor/Specialist as needed.
• Maintain housekeeping and keep the warehouse organized and operationally ready.
• Support daily operational reports, shift handovers, audits and admin requirements.
• Identify recurring issues and suggest practical improvements to the Supervisor/Specialist.

Skills

Communication skills

Coordination skills

Problem-solving

Team handling

Shift work flexibility

Education

Diploma or Bachelor's in Logistics / Supply Chain / Business Administration

Tools

WMS/ERP

Job description

Job Purpose

Responsible for supporting the day-to-day operations of the warehouse dark store by supervising store associates coordinating order fulfillment activities maintaining inventory accuracy and ensuring orders are picked packed and dispatched within defined Quick Commerce SLAs and operational standards

Key Responsibilities

• Supervise and coordinate daily receiving put-away picking packing and dispatch activities
• Allocate tasks to warehouse store associates based on workload and operational priorities
• Ensure customer orders are picked packed and prepared for dispatch accurately and within defined SLAs
• Monitor team productivity order accuracy fulfillment time and on-time dispatch during the shift
• Ensure inventory is properly stored handled and updated in the WMS ERP system
• Conduct regular stock checks and support cycle counts to identify and resolve inventory discrepancies
• Monitor stock availability and report shortages damages expiries and other inventory issues to the concerned teamEnsure team members follow SOPs safety hygiene and quality standards at all times
• Guide train and support warehouse store staff on daily processes and operational procedures
• Coordinate with Inventory Supply Chain Procurement and Last-Mile teams to resolve day-to-day operational issues
• Monitor the readiness of orders and coordinate timely handover to the Last-Mile team riders
• Escalate operational issues system errors stock discrepancies and service delays to the Supervisor Specialist
• Maintain proper housekeeping and ensure the warehouse dark store remains organized and operationally ready
• Support daily operational reports shift handovers audits and other administrative requirements
• Identify recurring operational issues and suggest practical improvements to the Supervisor Specialist

Qualifications & Experience

• Diploma or Bachelor’s degree in Logistics, Supply Chain, Business Administration, or a related field.
• 1–3 years of experience in Quick Commerce, warehouse, retail, dark store, or fulfillment operations.
• Previous experience in a team coordination or supervisory role is preferred.
• Basic knowledge of WMS/ERP, inventory control, order fulfillment, and warehouse operations.
• Good communication and coordination skills.
• Ability to work in a fast-paced, target-driven environment.
• Good problem-solving and team-handling skills.
• Willingness to work in shifts, weekends, and public holidays as required by the operation.