Public Training Inquiries & Enrollment Specialist

GLOMACS Training & Consultancy; Dubai; On-site; AED 47,000 - 73,000; Full time

Job summary

GLOMACS Training & Consultancy in Dubai is seeking a Customer Service Executive to handle public training inquiries via email, phone, and website channels. You will provide accurate course information, support registrations, and maintain records with care.

You will coordinate with internal teams to prepare proposals, quotations, and confirmations, track inquiry status, and ensure timely responses while delivering professional customer support and precise documentation for reporting and program

Qualifications

• Customer service skills and client relationship management.
• Excellent written and verbal communication abilities.
• Strong attention to detail and accuracy in records.

Responsibilities

• Respond to public inquiries regarding training courses through email, phone, website inquiries, and other communication channels.
• Provide accurate information on course schedules, fees, venues, learning objectives, and registration procedures.
• Follow up with prospective participants and clients to support course registrations.
• Maintain and update inquiry and registration records in the company tracking system.
• Coordinate with internal department for coordination.
• Prepare and send course proposals, quotations, confirmations, and related documentation.
• Monitor inquiry status and ensure timely follow-up until closure.
• Address customer concerns and provide professional customer support.
• Ensure accuracy and completeness of client records, correspondence, and tracklog entries.
• Support reporting and administrative tasks related to public training programs.

Skills

Customer service & client relations

Professional written/verbal comms

Attention to detail

Time management & organization

Data entry & record management

Problem-solving & follow-up

Job description

GLOMACS Training & Consultancy in Dubai is seeking a Customer Service Executive to handle public training inquiries via email, phone, and website channels. You will provide accurate course information, support registrations, and maintain records with care.

You will coordinate with internal teams to prepare proposals, quotations, and confirmations, track inquiry status, and ensure timely responses while delivering professional customer support and precise documentation for reporting and program