Dubai Customer Experience Lead

Confidential Career Solutions, LLC; United Arab Emirates; On-site; AED 56,000 - 100,000; Full time

Job summary

Confidential Career Solutions, LLC in Dubai seeks a Customer Service Executive with 1–3 years of experience to manage inquiries via calls, messages, and email, and coordinate with internal teams to ensure timely resolution and accurate records.

You will escalate when needed, maintain clear communication, and contribute to a dependable service experience across the customer journey, while upholding professional standards in a fast-moving commercial environment.

Qualifications

• Fluent English communication and active listening.
• Customer service skills including enquiry handling and issue resolution.
• Ability to maintain accurate records and manage workflows.

Responsibilities

• Own customer enquiries from receipt through closure using approved channels and tracking systems.
• Maintain complete and accurate customer records and commitments for internal teams.
• Coordinate with sales, operations, logistics, or other internal stakeholders to resolve issues and protect timelines.
• Identify urgent or sensitive cases and escalate them through the proper processes to minimize impact.
• Monitor open requests and follow up to ensure all inquiries are resolved and communicated.
• Capture recurring questions and process gaps to drive improvements in response quality.
• Represent the organization with professionalism and empathy across interactions.

Skills

English proficiency

Customer service

Record keeping

Job description

Confidential Career Solutions, LLC in Dubai seeks a Customer Service Executive with 1–3 years of experience to manage inquiries via calls, messages, and email, and coordinate with internal teams to ensure timely resolution and accurate records.

You will escalate when needed, maintain clear communication, and contribute to a dependable service experience across the customer journey, while upholding professional standards in a fast-moving commercial environment.