Customer Service Executive

GLOMACS Training & Consultancy; Dubai; Vor Ort; AED 47.000 - 73.000; Vollzeit

Zusammenfassung

GLOMACS Training & Consultancy in Dubai is seeking a Customer Service Executive to handle public training inquiries via email, phone, and website channels. You will provide accurate course information, support registrations, and maintain records with care.

You will coordinate with internal teams to prepare proposals, quotations, and confirmations, track inquiry status, and ensure timely responses while delivering professional customer support and precise documentation for reporting and program

Qualifikationen

• Customer service skills and client relationship management.
• Excellent written and verbal communication abilities.
• Strong attention to detail and accuracy in records.

Aufgaben

• Respond to public inquiries regarding training courses through email, phone, website inquiries, and other communication channels.
• Provide accurate information on course schedules, fees, venues, learning objectives, and registration procedures.
• Follow up with prospective participants and clients to support course registrations.
• Maintain and update inquiry and registration records in the company tracking system.
• Coordinate with internal department for coordination.
• Prepare and send course proposals, quotations, confirmations, and related documentation.
• Monitor inquiry status and ensure timely follow-up until closure.
• Address customer concerns and provide professional customer support.
• Ensure accuracy and completeness of client records, correspondence, and tracklog entries.
• Support reporting and administrative tasks related to public training programs.

Kenntnisse

Customer service & client relations

Professional written/verbal comms

Attention to detail

Time management & organization

Data entry & record management

Problem-solving & follow-up

Jobbeschreibung

Position: Customer Service Executive – Public Training Inquiries

Key Responsibilities:

• Respond to public inquiries regarding training courses through email, phone, website inquiries, and other communication channels.
• Provide accurate information on course schedules, fees, venues, learning objectives, and registration procedures.
• Follow up with prospective participants and clients to support course registrations.
• Maintain and update inquiry and registration records in the company tracking system.
• Coordinate with internal department for coordination.
• Prepare and send course proposals, quotations, confirmations, and related documentation.
• Monitor inquiry status and ensure timely follow-up until closure.
• Address customer concerns and provide professional customer support.
• Ensure accuracy and completeness of client records, correspondence, and tracklog entries.
• Support reporting and administrative tasks related to public training programs.

Key Skills:

• Customer service and client relationship management
• Professional written and verbal communication
• Attention to detail and accuracy
• Time management and organization
• Data entry and record management
• Problem-solving and follow-up skills