3PL Manager - Logistics Provider Operations

Amazon UAE; Dubai; On-site; AED 246,000 - 357,000; Full time

Job summary

Amazon UAE is seeking a 3PL Manager to optimize external fulfillment networks and manage 3PL performance across UAE and broader MENA. You will oversee capacity planning, cost control, and strategic provider relationships to improve customer experience and fulfillment efficiency.

The role emphasizes KPI/LAS leadership, cross-functional collaboration, and data-driven decision making, with significant field engagement and up to 40% travel to provider sites.

Qualifications

• Minimum two years of employee and performance management experience.
• Experience in third-party logistics, external fulfillment, transportation, supply chain, or vendor management preferred.
• Strong ability to analyze KPIs, SLAs and cost data; travel up to 40% across UAE and MENA.

Responsibilities

• Manage operational performance, cost, and capacity across external fulfillment and third-party logistics providers.
• Monitor provider performance against KPIs, SLAs, customer experience measures, and targets.
• Analyze delivery and fulfillment data to identify gaps, risks, and improvements.
• Develop corrective action plans with 3PL partners when service levels fall short.
• Lead relationships with external providers and ensure accountability for performance.
• Travel regularly to 3PL sites, Amazon facilities, and other locations in UAE and MENA.

Skills

3PL management

Vendor management

External fulfillment

Transportation

Supply chain

Warehouse operations

KPI management

SLA management

Customer experience metrics

Project prioritization

Lean techniques

Cost optimization

Contract negotiations

Network integration

Stakeholder management

Operational reporting

Education

Bachelor's degree or equivalent

Job description

3PL Manager - Logistics Provider Operations Job Snapshot Role: 3PL Manager - Logistics Provider Operations Location: Dubai, United Arab Emirates Industry: Logistics and Supply Chain Function: Supplier Management-Vendor Management Experience: Minimum 2 years of employee and performance management experience Job Type: Full-time

Position Overview 3PL Manager - Logistics Provider Operations in Dubai, United Arab Emirates is a Logistics and Supply Chain opportunity focused on managing third-party logistics performance, external fulfillment capacity, cost control, service levels, and strategic provider relationships. Amazon is hiring an experienced logistics manager to strengthen 3PL operations across the UAE and wider MENA region while improving customer experience, network integration, operational efficiency, and fulfillment performance.

Country: United Arab Emirates City: Dubai Industry: Logistics and Supply Chain Function: Supplier Management-Vendor Management Salary: 22000-32000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time

Role Context

The 3PL Manager will oversee a critical network of external fulfillment and logistics providers supporting Amazon operations. The role combines provider performance management, capacity planning, cost optimization, contract support, process improvement, and cross-functional coordination. The position requires close attention to operational data and service quality. By maintaining clear KPIs and SLAs, resolving provider performance issues, and coordinating with internal teams, the manager will help ensure external fulfillment operations remain scalable, cost-efficient, and aligned with customer expectations. The role also includes significant field engagement, with travel of up to 40 percent to 3PL sites, Amazon facilities, and other locations across the UAE and broader MENA region.

Key Responsibilities

• Manage operational performance, cost, and capacity across external fulfillment and third-party logistics providers.
• Monitor provider performance against established KPIs, SLAs, customer experience measures, and operational targets.
• Analyze delivery and fulfillment data to identify performance gaps, risks, and improvement opportunities.
• Develop corrective action plans with 3PL partners when service levels fall below agreed standards.
• Build strong working relationships with external logistics providers and maintain clear accountability for performance.
• Contribute to major fulfillment, supply chain, and transportation projects across MENA.
• Support business growth by ensuring logistics providers can meet changing volume, selection, and capacity requirements.
• Lead and contribute to process improvement initiatives involving both internal and external stakeholders.
• Identify opportunities to reduce operating costs without compromising customer experience or service reliability.
• Work closely with Amazon Global Logistics to optimize the flow of import containers into fulfillment sites.
• Coordinate import planning and site readiness to reduce delays, congestion, and operational disruption.
• Support commercial discussions and contract negotiations with external fulfillment partners.
• Provide operational and performance insights that inform sourcing and contract decisions.
• Prioritize operational projects and technology feature requests based on business impact and urgency.
• Set clear expectations with stakeholders regarding project scope, timelines, and delivery priorities.
• Develop communication mechanisms that improve the flow of accurate information between Amazon Retail, fulfillment teams, and external providers.
• Escalate operational issues through appropriate channels and ensure agreed actions are tracked to completion.
• Support network integration initiatives that improve coordination between 3PL operations and Amazon systems or processes.
• Monitor provider capacity and identify potential constraints before they affect fulfillment performance.
• Apply performance metrics, Lean concepts, and structured process improvement methods where appropriate.
• Manage multiple operational priorities while maintaining accuracy, responsiveness, and strong stakeholder communication.
• Travel regularly to local 3PL sites, Amazon facilities, and other locations across the UAE and MENA as required.

Ideal Profile

Candidates should have at least two years of experience in employee and performance management together with a bachelor 's degree or equivalent qualification. Applicants with at least two years of Amazon full-time employee experience may also meet the core qualification requirement. The role is particularly suited to professionals with experience in third-party logistics, external fulfillment, transportation, supply chain, warehouse operations, vendor management, or provider performance management. Candidates should be comfortable working with operational KPIs, SLAs, cost data, capacity plans, and customer experience metrics. Strong relationship management and negotiation skills are important because the role requires ongoing coordination with logistics providers, commercial stakeholders, operational teams, and internal business functions. Experience with performance metrics, process improvement, or Lean techniques is preferred. The successful candidate should also be prepared to work flexible schedules when operational needs require it and travel approximately 40 percent across the UAE and broader MENA region.

Skills Set

Third-party logistics 3PL management Supplier Management-Vendor Management External fulfillment Vendor management Provider performance management Logistics operations Fulfillment operations Transportation Supply chain management Capacity planning Cost management KPI management SLA management Customer experience metrics Delivery performance Process improvement Lean techniques Cost optimization Contract support Contract negotiation Import logistics Container flow optimization Amazon Global Logistics coordination Network integration Stakeholder management Project prioritization Operational reporting Performance analysis Corrective action planning Cross-functional collaboration Fulfillment capacity Operational escalation MENA logistics Vendor relationship management Supply chain optimization

Why Join Us

This role offers the opportunity to influence a critical part of Amazon 's Logistics and Supply Chain network by improving the performance of external fulfillment partners that support regional growth. The position provides broad exposure to 3PL operations, commercial decision-making, logistics analytics, capacity planning, contract discussions, import flow, and multi-country operations. Professionals in this role can build valuable experience managing complex provider networks and large-scale fulfillment programs. Those capabilities can support progression into senior logistics, supply chain, procurement, transportation, vendor management, or regional operations leadership positions.

About the Company

Amazon is a global technology and e-commerce company operating extensive fulfillment, transportation, and supply chain networks. Its third-party logistics partnerships add flexible capacity to regional operations while helping Amazon scale efficiently, maintain service standards, and support continued business growth across the Middle East and North Africa.