3PL Manager - Fulfillment Logistics

Amazon UAE; Dubai; On-site; AED 279,000 - 424,000; Full time

Job summary

Amazon UAE in Dubai seeks an experienced 3PL Manager - Fulfillment Logistics to oversee external fulfillment providers, manage performance, costs, and capacity, and drive continuous improvement across the regional network.

You will collaborate with Supply Chain, Transportation, Fulfillment, and Amazon Global Logistics, travel up to 40 percent, and lead KPI and SLA development to enhance service quality and delivery reliability.

Qualifications

• Experience managing external fulfillment providers and third-party logistics networks.
• Ability to develop and monitor KPIs and SLAs for performance.
• Strong cost/benefit analysis for logistics optimization.
• Willingness to travel up to 40% across local 3PL locations and facilities.

Responsibilities

• Oversee external fulfillment providers’ performance, cost, and capacity.
• Monitor 3PL partners against agreed standards, service levels, and requirements.
• Analyze customer experience and delivery performance trends to drive improvements.
• Develop and maintain KPIs and SLAs; translate data into actions for leadership.

Skills

3PL management

KPI development

Cost management

Capacity planning

Vendor management

Data analysis

Root cause analysis

Contract negotiations

Job description

3PL Manager - Fulfillment Logistics Job Snapshot Role: 3PL Manager - Fulfillment Logistics Location: Dubai, United Arab Emirates Industry: Logistics and Supply Chain Function: Distribution/Transportation/Traffic/Logistics Experience: Experienced professional Job Type: Full-time

Position Overview 3PL Manager - Fulfillment Logistics in Dubai, United Arab Emirates is a strategic Logistics and Supply Chain opportunity focused on managing Amazon 's third-party logistics network, fulfillment performance, operating costs, capacity, service quality, and continuous improvement. Amazon is hiring an experienced logistics leader to strengthen 3PL partnerships, improve customer and delivery performance, optimize inbound flows, and support the continued expansion of fulfillment and transportation operations across MENA.

Job Details Country: United Arab Emirates City: Dubai Industry: Logistics and Supply Chain Function: Distribution/Transportation/Traffic/Logistics Salary: 25000-38000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time

Role Context The 3PL Manager will oversee external fulfillment providers that form a critical part of Amazon 's regional operations network. The role combines provider performance management, capacity planning, cost control, operational integration, project leadership, escalation management, and logistics optimization. The position has direct influence on customer experience, delivery reliability, fulfillment capacity, and operating efficiency. It requires close coordination with third-party logistics partners and Amazon teams, including Supply Chain, Transportation, Fulfillment, and Amazon Global Logistics. Regular site engagement is important, with travel of up to 40 percent expected across local 3PL locations and Amazon facilities.

Key Responsibilities

• Manage the operational performance, cost, and capacity of external fulfillment logistics providers.
• Monitor third-party logistics partners against agreed operational standards, service levels, and business requirements.
• Analyze customer experience, delivery performance, fulfillment productivity, and provider performance trends.
• Develop, maintain, and improve KPIs and SLAs used to evaluate 3PL operations.
• Identify performance gaps and work with external providers to establish corrective actions and sustainable improvements.
• Lead and contribute to major fulfillment, supply chain, and transportation projects supporting business growth across MENA.
• Strengthen operational integration between Amazon systems, processes, and external fulfillment providers.
• Drive continuous improvement initiatives that increase productivity, service quality, reliability, and operational consistency.
• Identify opportunities to reduce logistics costs without compromising customer experience or network capacity.
• Optimize the movement of import containers into fulfillment sites in close cooperation with Amazon Global Logistics.
• Coordinate with internal teams to improve inbound planning, receiving capacity, and container flow.
• Support capacity planning for external fulfillment operations based on forecast demand and network requirements.
• Manage operational escalations involving service failures, capacity constraints, cost issues, and provider performance.
• Build productive working relationships with 3PL leadership and operational teams.
• Contribute operational and commercial expertise during contract negotiations with external fulfillment partners.
• Review provider performance data and translate findings into clear recommendations for leadership and partner teams.
• Visit 3PL sites and Amazon facilities regularly to validate performance, investigate operational issues, and support improvement initiatives.

Ideal Profile

The role is suited to an experienced logistics professional with strong knowledge of third-party fulfillment, supply chain operations, transportation, or distribution management. Candidates should be comfortable managing external providers through measurable performance standards and should understand how cost, capacity, service quality, and customer experience interact within a large fulfillment network. A strong analytical mindset is important for interpreting operational data, identifying root causes, and prioritizing improvement opportunities. The successful candidate should also be confident managing escalations, leading cross-functional projects, and influencing both internal stakeholders and external logistics partners. Experience supporting contract discussions, cost optimization, capacity planning, inbound logistics, and fulfillment operations will be particularly valuable. The role also requires flexibility to travel regularly to operational sites within the local network.

Skills Set

• Third-party logistics management
• 3PL performance management
• Fulfillment operations
• Supply chain management
• Transportation operations
• Logistics provider management
• SLA management
• KPI development
• Capacity planning
• Cost management
• Cost optimization
• Customer experience analysis
• Delivery performance monitoring
• Operational performance analysis
• Fulfillment network integration
• Inbound logistics
• Import container management
• Amazon Global Logistics coordination
• Provider relationship management
• Operational escalation management
• Continuous improvement
• Process optimization
• Contract negotiation support
• Logistics project management
• Data analysis
• Root cause analysis
• Network operations
• External partner management
• MENA fulfillment operations

Why Join Us

This role provides the opportunity to influence a major part of Amazon 's regional fulfillment infrastructure while working directly with logistics providers responsible for supporting growth across MENA. The position offers broad exposure to fulfillment, transportation, inbound logistics, network capacity, cost management, and commercial provider relationships. For professionals seeking senior 3PL management jobs in Dubai, the role provides a strong platform to develop experience across high-volume logistics operations and large-scale supply chain projects. The combination of operational ownership, strategic provider management, continuous improvement, and regional network growth creates meaningful potential for long-term career development.

About the Company

Amazon is a global technology, e-commerce, and logistics organization operating large-scale fulfillment and transportation networks across international markets. In the Middle East, Amazon combines its own operational infrastructure with strategic third-party logistics partners to expand fulfillment capacity, improve delivery performance, and provide reliable customer service across a rapidly growing regional network.