Senior Program Manager, 3PL & Direct Imports (MENA)

Amazon UAE; Dubai; On-site; AED 312,000 - 446,000; Full time

Job summary

Amazon UAE in Dubai seeks a Program Manager to lead 3PL partnerships and direct imports, overseeing vendor and customer returns, cross-border transport, and regional network performance.

The role includes managing lane launches, carrier escalations, and data-driven optimization across UAE, Saudi Arabia, Egypt, and neighboring markets. 5+ years cross-functional program leadership and strong analytics are required.

Qualifications

• Minimum 5 years of cross-functional program management experience.
• Strong background in transportation, logistics, and 3PL operations.
• Experience leading multi-country programs (UAE, KSA, Egypt) is advantageous.

Responsibilities

• Own carrier performance across cost, speed, quality, and service reliability for vendor returns and customer returns across MENA.
• Manage third-party logistics programs from planning through implementation and ongoing operational delivery.
• Launch new transportation lanes and services with existing and newly appointed 3PL providers.
• Coordinate carrier onboarding, operational integration, testing, readiness, and launch activities.
• Lead Weekly and Monthly Business Reviews covering the regional 3PL program.
• Prepare and conduct Daily/Weekly/Monthly/Quarterly Business Reviews with logistics providers.
• Translate performance results into assigned corrective actions and follow through until closure.
• Monitor carrier KPIs and identify lanes, services, or processes below expected performance.
• Negotiate operational requirements and performance improvements with third-party carriers.
• Partner with fulfillment centers, customer service, and transportation teams to resolve defects.
• Lead root-cause analysis on transportation failures, returns issues, and escalations.
• Develop corrective and preventive actions addressing root causes.
• Own critical returns-related escalations and coordinate resolution across functions.
• Quantify operational impact and provide mitigation plans to leadership.

Skills

Program Management

3PL management

Direct imports

Carrier management

Vendor returns

Customer returns

Cost optimization

Performance reporting

Root-cause analysis

Cross-functional project delivery

Data analysis

Network planning

Job description

Amazon UAE in Dubai seeks a Program Manager to lead 3PL partnerships and direct imports, overseeing vendor and customer returns, cross-border transport, and regional network performance.

The role includes managing lane launches, carrier escalations, and data-driven optimization across UAE, Saudi Arabia, Egypt, and neighboring markets. 5+ years cross-functional program leadership and strong analytics are required.