Product & Application Engineer I (UAE National)

ALFA LAVAL; United Arab Emirates; On-site; AED 183,000 - 258,000; Full time

Job summary

A leading engineering company in the United Arab Emirates is seeking a P&A Engineer to act as a technical advisor and manage technology evaluations in the sales process. The ideal candidate will possess strong product knowledge of heat exchangers and experience in food applications. Excellent customer relations and communication skills are essential for success in this role. Join a motivated team in a dynamic environment and apply your engineering expertise to drive customer satisfaction.

Benefits

International work environment

Challenging position with fast career development

Opportunity to build a global network

Qualifications

• Experience in food applications like processing, dairy, and pharmaceuticals.
• Strong service culture and customer relations.
• Excellent communication skills.

Responsibilities

• Lead technical customer requests and interactions.
• Run virtual meetings and product presentations.
• Train local employees and customers on products.

Skills

Technical knowledge

Product knowledge

Customer care

Active listening

Training and coaching

Education

Mechanical or Chemical engineering graduate

Tools

One CRM tool

Job description

About Us

Alfa Laval India Middle East and Africa has a strong ambition to become world‑class in terms of service quality delivering superior customer experience. We offer a challenging, exciting, and rewarding position in a highly dynamic and interesting organization.

P&A Engineer

P&A Engineer is a key technical advisor and product advocate to actively drive and to manage the technology evaluation stage of the sales process. The person would be closely working with Food heat transfer under BU FHT. Product knowledge of Heat exchangers is required. Apart from product knowledge candidate must have experience in some food application Like Food & Fruit processing, Beer, Dairy, Pharma, Starch, Beverage, Protein etc.

Who you are?

As a Product & Application Engineer you are a key person to identify and provide reliable solutions for all technical issues to assure complete customer satisfaction throughout the sales process. You have a strong service culture. You are motivated by customer relations, results, continuous improvement, and have excellent people and communication skills.

Job Description

• Work with existing relations or in products and in what is generated by sales team
• Lead the technical part of a customer requests making visits (physically or virtually), meetings and interactions to customers, focusing on product presentations to offer a customized value proposition to the customer.
• Lead and Support in the quotation process in a customer project.
• Run virtual meetings, virtual seminars and webinars to increase awareness of AL products and services.
• Be product champion in a product launch campaign or in product campaigns and drives.
• Be local trainer for a specific product and application: Define and delivery local training programs for the AL employees, channels and customers.
• Use the One CRM tool and other tools in a consistent and qualitative way, to support the sales process and take decisions.
• Responsible to ensure business principles and governance are adhered to within area of responsibility.

Knowledge

• Technical knowledge.
• Product knowledge and deep understanding of the customer process and applications.
• Competent in various separation processes and products.
• Express (written & verbal) in an appealing way: personal (authentic), concise, relevant.
• Use active listening.
• Have a social media active profile and use digital channels to increase network and secure presence Digital customer support interaction.
• Proactive, Service minded, strong in customer care and take quick actions.
• Ability to train and coach others on P&A certifications.

Qualification & Experience

Mechanical or Chemical engineering graduate

The location

The position is based in Alfa Laval's corporate office Dubai

Why Alfa Laval

You will join a highly motivated and skilled team and work in a challenging, fast‑moving and developing business. We offer you an interesting and challenging position in an international, open, and friendly environment where we help each other to develop and create value for our customers. Exciting place to build a global network with different nationalities to mingle and to learn. If you consider yourself qualified for the position please apply on the given link. Selection and interviews will be ongoing.

"We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status."