Pricing and Operation Executive

Alpha Star Shipping LLC; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Alpha Star Shipping LLC in Dubai is looking for a seasoned logistics professional with at least 5 years of UAE experience in Freight Forwarding. The role encompasses managing day-to-day operations, coordinating with various stakeholders, and ensuring compliance with company procedures.

The ideal candidate should possess strong knowledge of Air and Sea Freight, excellent negotiation skills, and proficiency in logistics software. A focus on customer service and problem-solving abilities is essential for this position.

Qualifications

• Minimum 5 years of UAE experience in Freight Forwarding or Logistics.
• Strong knowledge of Air Freight, Sea Freight (FCL/LCL), and Land Transportation.
• Good negotiation and vendor management skills.

Responsibilities

• Handle day-to-day import and export shipment operations (Air, Sea, and Land).
• Coordinate with shipping lines, airlines, and transporters.
• Monitor shipments from booking to final delivery.

Skills

Freight Forwarding

Logistics

Negotiation

Customer Service

Problem-solving

Tools

Microsoft Excel

Microsoft Outlook

MS Office

Freight forwarding software

Job description

Key Responsibilities

Operations

• Handle day‑to‑day import and export shipment operations (Air, Sea, and Land).
• Coordinate with shipping lines, airlines, transporters, warehouses and overseas agents.
• Monitor shipments from booking to final delivery.
• Ensure timely documentation and operational updates.
• Coordinate with customers regarding shipment schedules and delivery status.
• Resolve shipment‑related operational issues promptly.
• Maintain accurate shipment records and documentation.
• Ensure compliance with company SOPs and customer requirements.
• Coordinate with internal departments for smooth execution of shipments.
• Prepare shipment status reports and MIS as required.

Pricing

• Obtain freight rates from shipping lines, airlines, transporters and overseas agents.
• Prepare competitive quotations for Air Freight, Sea Freight, FCL, LCL and Land Transportation.
• Negotiate rates with vendors and service providers.
• Maintain and update freight rate databases.
• Support the sales team with timely pricing and tender submissions.
• Analyze market freight trends to provide competitive pricing solutions.
• Build and maintain strong relationships with carriers and overseas partners.

Customer Service

• Respond promptly to customer enquiries.
• Provide shipment tracking and regular updates.
• Ensure a high level of customer satisfaction.
• Handle customer queries and operational escalations professionally.

Qualifications

• Minimum 5 years of UAE experience in Freight Forwarding or Logistics.
• Strong knowledge of Air Freight, Sea Freight (FCL/LCL) and Land Transportation.
• Experience in shipment coordination and freight pricing.
• Good negotiation and vendor management skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Excel, Outlook and MS Office.
• Experience using freight forwarding or logistics software is preferred.
• Ability to work under pressure and manage multiple shipments simultaneously.
• Strong analytical and problem‑solving skills.