Premium Patient Concierge & Clinic Coordinator

Ontime Healthcare; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Ontime Healthcare UAE in Dubai is seeking experienced Receptionists / Patient Coordinators to join a premium aesthetic and dermatology clinic. You will be the first point of contact and manage the complete patient journey from inquiry to treatment coordination.

The ideal candidate has clinical or aesthetic healthcare experience, excellent communication and client-handling skills, and a commitment to delivering a personalized front-desk experience while coordinating appointments with doctors and

Qualifications

• Experience in a clinical or aesthetic healthcare environment.
• Strong communication and client-handling skills.
• Ability to deliver a premium patient experience and maintain confidentiality.

Responsibilities

• Manage the complete patient journey, from inquiries and scheduling to treatment coordination.
• Welcome patients with a professional, personalized front-desk experience.
• Handle inquiries via phone, WhatsApp, email, and in-person channels.
• Coordinate appointments and treatment schedules with doctors and clinical staff.
• Explain services and packages while supporting patient conversion and retention.
• Maintain accurate patient records and administrative documentation.
• Handle patient concerns with high standards of customer service.

Skills

Excellent communication

Client-handling

Customer service

Job description

Ontime Healthcare UAE in Dubai is seeking experienced Receptionists / Patient Coordinators to join a premium aesthetic and dermatology clinic. You will be the first point of contact and manage the complete patient journey from inquiry to treatment coordination.

The ideal candidate has clinical or aesthetic healthcare experience, excellent communication and client-handling skills, and a commitment to delivering a personalized front-desk experience while coordinating appointments with doctors and