Receptionist / Patient Coordinator

Ontime Healthcare; Dubai; On-site; AED 36,000 - 72,000; Full time

Job summary

Ontime Healthcare in Dubai is seeking experienced Receptionists and Patient Coordinators to join our premium aesthetic and dermatology clinic. You will manage the patient journey from initial inquiries to appointment scheduling and treatment coordination, ensuring a VIP front-desk experience.

Ideal candidates have clinical reception experience in aesthetic healthcare and possess strong communication skills, with the ability to handle inquiries via phone, chat, email, and in-person interactions.

Qualifications

• Must have prior receptionist or patient coordinator experience.
• Experience in aesthetic/derm or premium healthcare clinics preferred.
• Strong communication and client handling skills.
• Ability to manage multiple tasks in a fast-paced clinic.

Responsibilities

• Manage patient journey from inquiries to appointments and treatment coordination.
• Welcome patients with a professional, premium front-desk experience.
• Handle inquiries via phone, WhatsApp, email and in person.
• Coordinate appointments with doctors, nurses and staff.
• Maintain accurate patient records and confidentiality.
• Support patient conversion and retention through exceptional service.

Skills

Patient coordination

Appointment management

Customer service

Communication skills

Front desk experience

VIP client handling

Multilingual

Job description

About the Client

A premium aesthetic and dermatology clinic in Dubai offering advanced solutions in aesthetic medicine, dermatology, and hair restoration. The clinic focuses on delivering personalized treatments, high standards of clinical care, and a premium patient experience.

About the Role

We are looking for experienced and professional Receptionists / Patient Coordinators to join our client’s team in Dubai. The ideal candidates will have previous experience in a clinical or aesthetic healthcare environment, excellent communication and client-handling skills, and the ability to deliver an exceptional patient experience.

Key Responsibilities

• Manage the complete patient journey, from initial inquiries and appointment scheduling to treatment coordination and follow-ups.
• Welcome patients and provide a professional, personalized, and premium front-desk experience.
• Handle patient inquiries through phone calls, WhatsApp, emails, and in-person communication.
• Coordinate appointments, consultations, and treatment schedules with doctors, nurses, and other clinical staff.
• Explain clinic services, aesthetic treatments, and available packages while supporting patient conversion and retention.
• Maintain accurate patient records, appointment schedules, and administrative documentation while ensuring confidentiality.
• Handle patient concerns and feedback professionally while maintaining high standards of customer service and clinic operations.
• Russian, Tunisian, Moroccan, Uzbek, Kazakh, or European candidates preferred.
• Previous clinical experience as a Receptionist or Patient Coordinator is mandatory.
• Experience in an aesthetic, dermatology, cosmetic surgery, or premium healthcare clinic is highly preferred.
• Strong patient coordination, appointment management, and client relations skills.
• Excellent communication, interpersonal, and customer-service skills.
• Previous experience in sales, treatment coordination, patient conversion, and retention is an advantage.
• Professional and well-presented, with the ability to confidently interact with VIP and high-profile clientele.
• Strong organizational and multitasking skills, with the ability to work efficiently in a fast-paced clinic environment.
• Available for full-time employment in Dubai.