Dubai VIP Patient Concierge & Treatment Coordinator

OnTime HealthCare Services; Dubai; On-site; AED 45,000 - 78,000; Full time

Job summary

OnTime HealthCare Services in Dubai seeks experienced Receptionists / Patient Coordinators for a premium aesthetic clinic. You will manage the patient journey from inquiry to appointment scheduling, provide a VIP front-desk experience, and handle inquiries via phone, WhatsApp, email, and in person.

Ideal candidates have clinical reception or patient coordination experience, excellent communication, and a professional presentation to engage VIP clients.

Qualifications

• Must have previous clinical reception or patient coordination experience.
• Experience in aesthetic/dermatology or premium healthcare clinics preferred.
• Strong communication, interpersonal, and customer-service skills.

Responsibilities

• Manage the complete patient journey from inquiry to treatment coordination.
• Welcome patients with a professional, premium front-desk experience.
• Handle inquiries via phone, WhatsApp, emails, and in-person.
• Coordinate appointments and schedules with clinicians and staff.
• Explain services and packages while supporting patient conversion.
• Maintain accurate patient records and confidentiality.
• Address patient concerns and maintain high service standards.

Skills

Patient coordination

Appointment management

Customer service

Communication skills

Job description

OnTime HealthCare Services in Dubai seeks experienced Receptionists / Patient Coordinators for a premium aesthetic clinic. You will manage the patient journey from inquiry to appointment scheduling, provide a VIP front-desk experience, and handle inquiries via phone, WhatsApp, email, and in person.

Ideal candidates have clinical reception or patient coordination experience, excellent communication, and a professional presentation to engage VIP clients.