Receptionist / Patient Coordinator

OnTime HealthCare Services; Dubai; On-site; AED 45,000 - 78,000; Full time

Job summary

OnTime HealthCare Services in Dubai seeks experienced Receptionists / Patient Coordinators for a premium aesthetic clinic. You will manage the patient journey from inquiry to appointment scheduling, provide a VIP front-desk experience, and handle inquiries via phone, WhatsApp, email, and in person.

Ideal candidates have clinical reception or patient coordination experience, excellent communication, and a professional presentation to engage VIP clients.

Qualifications

• Must have previous clinical reception or patient coordination experience.
• Experience in aesthetic/dermatology or premium healthcare clinics preferred.
• Strong communication, interpersonal, and customer-service skills.

Responsibilities

• Manage the complete patient journey from inquiry to treatment coordination.
• Welcome patients with a professional, premium front-desk experience.
• Handle inquiries via phone, WhatsApp, emails, and in-person.
• Coordinate appointments and schedules with clinicians and staff.
• Explain services and packages while supporting patient conversion.
• Maintain accurate patient records and confidentiality.
• Address patient concerns and maintain high service standards.

Skills

Patient coordination

Appointment management

Customer service

Communication skills

Job description

About The Client

A premium aesthetic and dermatology clinic in Dubai offering advanced solutions in aesthetic medicine, dermatology, and hair restoration. The clinic focuses on delivering personalized treatments, high standards of clinical care, and a premium patient experience.

About The Role

We are looking for experienced and professional Receptionists / Patient Coordinators to join our client's team in Dubai. The ideal candidates will have previous experience in a clinical or aesthetic healthcare environment, excellent communication and client-handling skills, and the ability to deliver an exceptional patient experience.

Key Responsibilities

• Manage the complete patient journey, from initial inquiries and appointment scheduling to treatment coordination and follow-ups
• Welcome patients and provide a professional, personalized, and premium front-desk experience
• Handle patient inquiries through phone calls, WhatsApp, emails, and in-person communication
• Coordinate appointments, consultations, and treatment schedules with doctors, nurses, and other clinical staff
• Explain clinic services, aesthetic treatments, and available packages while supporting patient conversion and retention
• Maintain accurate patient records, appointment schedules, and administrative documentation while ensuring confidentiality
• Handle patient concerns and feedback professionally while maintaining high standards of customer service and clinic operations

Requirements

• Russian, Tunisian, Moroccan, Uzbek, Kazakh, or European candidates preferred
• Previous clinical experience as a Receptionist or Patient Coordinator is mandatory
• Experience in an aesthetic, dermatology, cosmetic surgery, or premium healthcare clinic is highly preferred
• Strong patient coordination, appointment management, and client relations skills
• Excellent communication, interpersonal, and customer-service skills
• Previous experience in sales, treatment coordination, patient conversion, and retention is an advantage
• Professional and well-presented, with the ability to confidently interact with VIP and high-profile clientele
• Strong organizational and multitasking skills, with the ability to work efficiently in a fast-paced clinic environment
• Available for full-time employment in Dubai