Practice Manager

Ontime Healthcare; Abu Dhabi; In loco; AED 240.000 - 600.000; Tempo pieno

Descrizione del lavoro

Ontime Healthcare is seeking an experienced Practice Manager for a luxury clinic in Dubai. The role focuses on overseeing daily operations, elevating the patient journey, and leading clinical and administrative teams to deliver exceptional service.

You will ensure regulatory compliance, uphold service excellence, and drive patient retention while guiding business growth in a premium setting.

Competenze

• Experience managing premium healthcare or aesthetic practices.
• Strong understanding of clinic operations and patient experience.
• Proven leadership and staff development skills.

Mansioni

• Oversee day-to-day clinic operations and ensure high service standards.
• Lead clinical and administrative teams with focus on performance and development.
• Manage patient journey and VIP experience across touchpoints.
• Maintain luxury clinic standards in operations, service, and facilities.
• Monitor appointments, staffing, resources, and patient feedback.
• Support patient retention, relationship management, and business growth.
• Ensure operations comply with DHA requirements and internal policies.

Conoscenze

VIP patient service

Healthcare operations

Team leadership

Regulatory compliance

Descrizione del lavoro

Job description

About the Client: A growing healthcare and wellness clinic based in Jumeirah, Dubai, offering a range of medical, aesthetic, and wellness services. The clinic focuses on personalized, patient-centered care and provides treatments using modern technologies and evidence-based approaches. They offer a combination of aesthetic and wellness treatments, including injectable treatments, skin and facial procedures, laser-based treatments, body and wellness services, and other personalized aesthetic solutions.

About the Role

We are looking for a highly experienced and polished Practice Manager to oversee the operations and patient experience of a luxury clinic in Dubai.

The ideal candidate will have extensive experience managing a premium healthcare or aesthetic practice, with a strong understanding of clinic operations, VIP patient experience, team leadership, service excellence, and regulatory standards.

Key Responsibilities

• Oversee the day-to-day operations of the clinic, ensuring efficient workflows and consistently high service standards.
• Manage and lead clinical and administrative teams, supporting performance, coordination, and professional development.
• Oversee the complete patient journey and VIP experience, ensuring exceptional and personalized service at every touchpoint.
• Maintain the high operational and service standards expected within a luxury clinic environment.
• Monitor appointments, staffing, resources, patient feedback, and overall practice performance.
• Support patient retention, relationship management, and business growth while maintaining a patient-centered approach.
• Ensure clinic operations comply with DHA requirements, internal policies, quality standards, and applicable healthcare regulations.