Practice Manager

Ontime Group; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Ontime Group in Dubai seeks a highly experienced Practice Manager to oversee operations and the VIP patient journey at a luxury clinic. The ideal candidate will have 5+ years in premium healthcare, strong leadership, and DHA license/eligibility is preferred.

Availability by December and openness to full-time or part-time arrangements are required. You will lead clinical and administrative teams, maintain exceptional service standards, ensure regulatory compliance, and drive patient retention and

Qualifications

• 5+ years of relevant experience managing a luxury/premium clinic or healthcare practice.
• DHA license/eligibility preferred.
• Strong clinic operations, leadership, VIP patient relations, and service excellence.
• Professional presentation with the ability to engage high-profile clients.
• Available to join by December; open to full-time or part-time.

Responsibilities

• Oversee day-to-day clinic operations and service standards.
• Manage clinical and administrative teams and support development.
• Oversee patient journey and VIP experience with exceptional service at every touchpoint.
• Maintain high standards in a luxury clinic environment.
• Monitor appointments, staffing, resources, patient feedback, and performance.
• Support patient retention, relationship management, and business growth while staying patient-centered.
• Ensure operations comply with DHA requirements and internal policies.

Skills

VIP patient relations

Team leadership

Clinic operations

Service excellence

Regulatory compliance

Education

DHA license/eligibility

Job description

About the Client: A growing healthcare and wellness clinic based in Jumeirah, Dubai, offering a range of medical, aesthetic, and wellness services. The clinic focuses on personalized, patient-centered care and provides treatments using modern technologies and evidence-based approaches.

They offer a combination of aesthetic and wellness treatments, including injectable treatments, skin and facial procedures, laser-based treatments, body and wellness services, and other personalized aesthetic solutions.

About the Role

We are looking for a highly experienced and polished Practice Manager to oversee the operations and patient experience of a luxury clinic in Dubai.

The ideal candidate will have extensive experience managing a premium healthcare or aesthetic practice, with a strong understanding of clinic operations, VIP patient experience, team leadership, service excellence, and regulatory standards.

Key Responsibilities

• Oversee the day-to-day operations of the clinic, ensuring efficient workflows and consistently high service standards.
• Manage and lead clinical and administrative teams, supporting performance, coordination, and professional development.
• Oversee the complete patient journey and VIP experience, ensuring exceptional and personalized service at every touchpoint.
• Maintain the high operational and service standards expected within a luxury clinic environment.
• Monitor appointments, staffing, resources, patient feedback, and overall practice performance.
• Support patient retention, relationship management, and business growth while maintaining a patient-centered approach.
• Ensure clinic operations comply with DHA requirements, internal policies, quality standards, and applicable healthcare regulations.

Qualifications & Requirements

• European candidates only.
• Minimum 5+ years of relevant experience, with proven experience managing a luxury/premium clinic or healthcare practice.
• DHA license/eligibility is preferred, where applicable to the candidate's professional background.
• Strong experience in clinic operations, team leadership, VIP patient relations, and service excellence.
• Excellent leadership, communication, organizational, and problem-solving skills.
• Polished and professional presentation with the ability to engage confidently with high-profile and discerning clientele.
• Strong commercial awareness with an understanding of patient retention and practice performance.
• Available to join preferably by December.
• Open to candidates seeking full-time or part-time opportunities.