General Manager

Joint Space; Dubai; On-site; AED 100,000 - 167,000; Full time

Job summary

Joint Space in Dubai invites a talented operations manager to lead clinic operations, practitioner scheduling, patient journey from inquiry to care completion, reception and supplier liaison, and the rhythm of the week.

You will also own the numbers, including monthly accounts with our accountant, budget and cash management, conversion and rebooking, and will coordinate DHA licensing and compliance, reporting to the CEO and ensuring clinical direction guides daily operations.

Qualifications

• Experience running a healthcare operation in the UAE or Gulf with measurable results.
• Must have managed a site budget and operations with DHA licensing familiarity.
• Comfortable with numbers and day-to-day operational tasks.

Responsibilities

• Manage practitioner schedules and utilisation.
• Oversee the patient journey from first enquiry through end of care.
• Supervise reception and front-of-house operations and supplier liaison.
• Handle monthly accounts with the accountant, budget, cash, conversions and rebooking.

Skills

Operations management

Budget management

Healthcare compliance

Financial reporting

Stakeholder management

Job description

Dubai, United Arab Emirates

Joint Space is a multidisciplinary, self-pay clinic built on five pillars: clinical and medical care, recovery, movement, education and community. We have developed a unique patient journey whereby people seeking care can enter through any one of these five pillars and continue their journey through Joint Space from there. We are in Alserkal Avenue as we have always believed that the way a place feels is part of the care.

We have grown our revenue every year since we opened, and the clinical side of Joint Space is well built. This is a newly created role to build the commercial and operational side to the same standard.

The Role

Your role would be to manage clinic operations, which means working with practitioner schedules and utilisation, the patient journey from first enquiry through to the end of care, reception and front of house, our suppliers, and the rhythm of the week. You would also be responsible for the numbers, which means the monthly accounts with our accountant, the budget, cash, conversion and rebooking.

You would report to the CEO, with the clinic reporting to you. Clinical and medical standards and direction are held by our Clinical Director and Medical Director.

What we look for

We are looking for somebody who has run a healthcare operation in the UAE or the Gulf, ideally a multidisciplinary one, and can show a track record of establishing operational excellence, with measurable results for the business. Your own background may be clinical or commercial, and what matters to us is that you have managed a site budget as well as the operations, that you know DHA licensing in practice, and that you are as comfortable with the numbers as you are with the day to day.