Luxury Clinic Practice Manager - VIP Patient Experience

Ontime Healthcare; Abu Dhabi; On-site; AED 240,000 - 600,000; Full time

Job summary

Ontime Healthcare is seeking an experienced Practice Manager for a luxury clinic in Dubai. The role focuses on overseeing daily operations, elevating the patient journey, and leading clinical and administrative teams to deliver exceptional service.

You will ensure regulatory compliance, uphold service excellence, and drive patient retention while guiding business growth in a premium setting.

Qualifications

• Experience managing premium healthcare or aesthetic practices.
• Strong understanding of clinic operations and patient experience.
• Proven leadership and staff development skills.

Responsibilities

• Oversee day-to-day clinic operations and ensure high service standards.
• Lead clinical and administrative teams with focus on performance and development.
• Manage patient journey and VIP experience across touchpoints.
• Maintain luxury clinic standards in operations, service, and facilities.
• Monitor appointments, staffing, resources, and patient feedback.
• Support patient retention, relationship management, and business growth.
• Ensure operations comply with DHA requirements and internal policies.

Skills

VIP patient service

Healthcare operations

Team leadership

Regulatory compliance

Job description

Ontime Healthcare is seeking an experienced Practice Manager for a luxury clinic in Dubai. The role focuses on overseeing daily operations, elevating the patient journey, and leading clinical and administrative teams to deliver exceptional service.

You will ensure regulatory compliance, uphold service excellence, and drive patient retention while guiding business growth in a premium setting.