Operations Head

Talent Shark HR Consultancy L.L.C; Dubai; On-site; AED 450,000 - 750,000; Full time

Job summary

Talent Shark HR Consultancy L.L.C in Dubai seeks an experienced Head of Clinic Operations to lead day-to-day operations for a premium medical network. You will supervise front office, nursing, therapists, and support teams while ensuring smooth patient flow from registration to follow-up.

The role demands strong leadership, 10+ years in healthcare ops, and deep knowledge of UAE DHA regulations, with a track record of optimizing KPIs, revenue and patient satisfaction in luxury clinics.

Qualifications

• 10+ years of experience in healthcare/clinic operations.
• Experience in aesthetic, dermatology, longevity, wellness or premium medical clinics is highly preferred.
• Strong experience managing multi-functional teams.
• Good knowledge of UAE healthcare regulations, preferably DHA.
• Strong understanding of clinic administration, patient experience and operational KPIs.
• Excellent leadership, communication and problem-solving skills.
• Strong commercial acumen with experience in revenue and performance management.
• UAE experience is strongly preferred.

Responsibilities

• Manage day-to-day clinic operations.
• Oversee front office patient coordination, nursing, therapists and support teams.
• Manage staff schedules attendance leave and manpower planning.
• Ensure seamless patient flow from appointments and registration to consultation and follow-up.
• Monitor patient experience and maintain premium luxury service standards.
• Coordinate with doctors and clinical teams to ensure efficient treatment schedules.
• Monitor KPI revenue productivity appointments conversion and patient retention.
• Oversee inventory of medical supplies, consumables and equipment availability.
• Ensure compliance with DHA regulations, clinic SOPs, health safety and infection-control standards.
• Support audits, inspections and regulatory documentation.
• Handle patient complaints and operational issues and ensure timely resolution.
• Coordinate with vendors, suppliers and external service providers.
• Identify operational gaps and implement process improvements and SOPs.
• Prepare regular operational reports for senior management.
• Work closely with management on business growth, new services and clinic expansion.

Skills

Healthcare operations

Team leadership

Staff scheduling

Budget & revenue

Regulatory compliance

Patient experience

Job description

Responsibilities

• Manage day-to-day clinic operations ensuring smooth and efficient functioning


• Oversee front office patient coordination, nursing, therapists and support teams


• Manage staff schedules attendance leave and manpower planning


• Ensure seamless patient flow from appointments and registration to consultation treatment and follow-up


• Monitor patient experience and maintain premium luxury service standards


• Coordinate with doctors and clinical teams to ensure efficient treatment schedules


• Monitor clinic KPI revenue productivity appointments conversion and patient retention


• Oversee inventory medical supplies consumables and equipment availability


• Ensure compliance with DHA regulations clinic SOPs health safety and infection-control standards


• Support audits inspections and regulatory documentation


• Handle patient complaints and operational issues and ensure timely resolution


• Coordinate with vendors suppliers and external service providers


• Identify operational gaps and implement process improvements and SOPs


• Prepare regular operational reports for senior management


• Work closely with management on business growth new services and clinic expansion

Qualifications

• 10+ years of experience in healthcare/clinic operations.


• Experience in aesthetic, dermatology, longevity, wellness or premium medical clinics is highly preferred.


• Strong experience managing multi-functional teams.


• Good knowledge of UAE healthcare regulations, preferably DHA.


• Strong understanding of clinic administration, patient experience and operational KPIs.


• Excellent leadership, communication and problem-solving skills.


• Strong commercial acumen with experience in revenue and performance management.


• UAE experience is strongly preferred.