Patient Services Concierge & Scheduling Specialist

Mediclinic International; Abu Dhabi; On-site; AED 45,000 - 67,000; Full time

Job summary

Mediclinic Parkview Hospital in Dubai, United Arab Emirates, is seeking a patient administrator to streamline appointment scheduling, registration, and insurance workflows. The role supports accurate billing and cash handling while maintaining excellent patient service standards.

Ideal candidates will have 2-3 years in customer service, preferably in healthcare, with proficiency in MS Office, CRM systems, and hospital information systems.

Qualifications

• 2-3 years’ experience in a customer services role, preferably in healthcare
• Secondary education completed; tertiary diploma or bachelor’s in medical science, finance or accounting preferred
• Proficiency in MS Office and CRM software applications

Responsibilities

• Manage patient appointment scheduling and registration processes
• Handle medical insurance processes and related tasks
• Oversee billing and cash-up processes
• Maintain high standards of patient service and customer satisfaction

Skills

MS Office

CRM software

Hospital information systems

Policies & emergency codes

Medical insurance knowledge

Medical terminology

Numerical literacy

Patient scheduling & registration

Education

Secondary education (Grade 12)

Diploma/Bachelor’s in medical science, finance or accounting

Job description

Mediclinic Parkview Hospital in Dubai, United Arab Emirates, is seeking a patient administrator to streamline appointment scheduling, registration, and insurance workflows. The role supports accurate billing and cash handling while maintaining excellent patient service standards.

Ideal candidates will have 2-3 years in customer service, preferably in healthcare, with proficiency in MS Office, CRM systems, and hospital information systems.