Patient Services Administrator

NMC Healthcare; Sharjah; On-site; AED 67,000 - 112,000; Full time

Job summary

Careers at UAE is seeking a Patient Admin Executive to greet patients, manage appointments, and support clinic operations. The role focuses on delivering high levels of service, coordinating with doctors and staff, and maintaining a smooth reception experience for patients and visitors.

The candidate should have a Bachelor degree and 1–2 years of relevant experience, with strong communication and organizational skills to handle enquiries, bookings, and insurance-related tasks.

Qualifications

• Bachelor degree preferred.
• Minimum 1-2 years in a similar organization.

Responsibilities

• Greet visitors and patients, determine their needs and guide them accordingly.
• Answer queries and provide information directly to the person or on the telephone.
• Carry out relevant tasks & assignments as required by supervisor/management.
• Maintain a cordial liaison with Doctors, Nurses & other staff to create a harmonious work atmosphere.
• Book appointments and follow up appointments according to patient requests.
• Quote for products and services.
• Ensure cleanliness of the reception area with adequate supplies.
• Ensure appointment schedules are adhered to with minimal waiting times.
• Call patients when doctor is late or has an emergency and reschedule accordingly.
• Frequent inspection for cleanliness of lobby, reception, concierge and clinic entrance.
• Handle patient complaints timely and seek supervisor assistance if unresolved.
• Report to shift on time and be flexible to move to another area as needed.
• Update the shift checklist and ensure all tasks are completed.
• Follow up on pending cancellations of registrations.
• Be updated about accepted insurance cards in the Clinic.

Education

Bachelor degree

Job description

Careers at UAE is seeking a Patient Admin Executive to greet patients, manage appointments, and support clinic operations. The role focuses on delivering high levels of service, coordinating with doctors and staff, and maintaining a smooth reception experience for patients and visitors.

The candidate should have a Bachelor degree and 1–2 years of relevant experience, with strong communication and organizational skills to handle enquiries, bookings, and insurance-related tasks.