Emirati - Client Services Ambassador

Mediclinic International; Dubai; Presencial; AED 70.000 - 110.000; Jornada completa

Descripción de la vacante

Mediclinic Parkview Hospital in Dubai is seeking a patient services coordinator to efficiently manage appointment scheduling and registrations, and oversee the medical insurance process.

The role also covers billing and cash handling while ensuring high-quality patient service and satisfaction within a healthcare setting.

Formación

• Completed secondary school education (Grade 12).
• Diploma or Bachelor’s degree in medical science or finance/accounting.
• 2–3 years in a customer services role, healthcare preferred.
• Experience in a contact centre or healthcare environment.

Responsabilidades

• Manage patient appointment scheduling and registration.
• Handle medical insurance processes.
• Manage billing and cash up processes.
• Improve patient service quality and meet customer service expectations.

Conocimientos

MS Office

CRM software

Hospital information systems

Emergency codes

Medical terminology

Insurance terminology

Numerical literacy

Patient scheduling

Registration processes

Educación

Secondary education (Grade 12)

Diploma in medical science

Bachelor’s in finance / accounting

Descripción del empleo

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Closing date: 06/11/2026
Number of positions: 1
Recruiter name:Fatma Alharthi
Reference number: 74841
Workplace Type:

Mediclinic Parkview Hospital| Dubai | United Arab Emirates

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

REQUIRED EDUCATION

Essential: Completed secondary school education (Grade 12)

Desired: Tertiary Diploma or Bachelor’s Degreepreferably within the fields of medical science, finance / accounting

REQUIRED EXPERIENCE

Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry

Desired: Experience in a Contact Centre or Healthcare environment

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program.