Patient Services & Insurance Coordinator

Mediclinic; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Mediclinic Deira in Dubai is seeking a Patient Administrator to enhance patient care by efficiently handling appointment scheduling, registration, and related insurance tasks. The role requires strong IT skills, familiarity with hospital information systems, and knowledge of medical terminology.

The candidate should have 2–3 years of customer service experience, preferably in healthcare, with strong numerical literacy and the ability to manage cash handling and billing processes.

Qualifications

• Essential: Completed secondary school education (Grade 12).
• Desired: Tertiary Diploma or Bachelor’s Degree preferably within the fields of medical science, finance / accounting

Responsibilities

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

Skills

Computer literacy / MS Office

CRM software

Hospital information systems

Company policies / emergency codes

Medical insurance terminologies

Medical terminology

Numerical literacy

Patient scheduling & registration

Education

Secondary education (Grade 12)

Diploma or Bachelor's in medical science/finance/accounting

Job description

Mediclinic Deira in Dubai is seeking a Patient Administrator to enhance patient care by efficiently handling appointment scheduling, registration, and related insurance tasks. The role requires strong IT skills, familiarity with hospital information systems, and knowledge of medical terminology.

The candidate should have 2–3 years of customer service experience, preferably in healthcare, with strong numerical literacy and the ability to manage cash handling and billing processes.