Patient Services & Billing Specialist

Mediclinic International; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

Mediclinic Parkview Hospital in Dubai, United Arab Emirates is seeking a Patient Administrator to improve patient care by efficiently handling registration, scheduling, insurance processing and billing. Ideal candidates will have 2–3 years in customer services, preferably in healthcare, with strong MS Office and CRM/HIS familiarity.

The role emphasizes accuracy, patient service quality, and adherence to hospital policies and emergency codes.

Qualifications

• Minimum 2–3 years in a customer services role, preferably in healthcare.
• Experience in a Contact Centre or Healthcare environment is desirable.
• Strong computer literacy and familiarity with CRM and HIS systems.

Responsibilities

• Manage patient appointment scheduling and registration efficiently.
• Handle medical insurance processes and related tasks.
• Oversee billing and cash-up processes.
• Meet customer service expectations by improving patient service quality.

Skills

Numerical literacy

Patient scheduling and registration

Knowledge of medical insurance termin

Knowledge of company policies andemER

Medical terminology and procedures

Education

Secondary education (Grade 12)

Diploma or Bachelor's in medical science / finance / accounting

Tools

MS Office

CRM software

Hospital information systems

Job description

Mediclinic Parkview Hospital in Dubai, United Arab Emirates is seeking a Patient Administrator to improve patient care by efficiently handling registration, scheduling, insurance processing and billing. Ideal candidates will have 2–3 years in customer services, preferably in healthcare, with strong MS Office and CRM/HIS familiarity.

The role emphasizes accuracy, patient service quality, and adherence to hospital policies and emergency codes.