Healthcare Patient Services Specialist

Mediclinic; Dubai; On-site; AED 90,000 - 150,000; Full time

Job summary

Mediclinic Welcare Hospital in Dubai is seeking a patient administrator to support clinical operations by coordinating appointments, registrations, and customer service. The role also covers billing and insurance workflows, ensuring accuracy and timely service for patients.

Ideal candidates have 2–3 years in customer services, preferably in healthcare, with strong MS Office and CRM familiarity. This position is on-site in Dubai and offers opportunities within a busy hospital environment.

Qualifications

• Essential: Grade 12 completed.
• Experience in customer services, preferably healthcare.
• Knowledge of medical terminology is beneficial.

Responsibilities

• Manage patient appointment scheduling and registration.
• Handle medical insurance processes and related tasks.
• Oversee billing and cash-up activities.
• Maintain high patient service quality and responsiveness.

Skills

Numerical literacy

Scheduling skills

Customer service

Interpersonal skills

Communication

Education

Grade 12

Diploma/Bachelor in medical science or finance

Tools

MS Office

CRM software

Hospital information systems

Job description

Mediclinic Welcare Hospital in Dubai is seeking a patient administrator to support clinical operations by coordinating appointments, registrations, and customer service. The role also covers billing and insurance workflows, ensuring accuracy and timely service for patients.

Ideal candidates have 2–3 years in customer services, preferably in healthcare, with strong MS Office and CRM familiarity. This position is on-site in Dubai and offers opportunities within a busy hospital environment.