Patient Experience & Scheduling Coordinator

SEVEN Wellness Club; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading wellness clinic in Dubai seeks a Patient Coordinator responsible for optimizing patient experience and administrative support. Duties include managing appointments, assisting with patient inquiries, and ensuring compliance with healthcare regulations. Ideal candidates should have a bachelor’s degree in a relevant field, experience in a client-facing role, and strong organizational and communication skills. This role offers a unique opportunity to enhance patient relations and contribute to clinic operations.

Qualifications

• Minimum 2 years of experience in a client-facing role within a healthcare or wellness facility.
• Strong understanding of clinic operations, patient coordination, and customer service principles.
• Knowledge of Dubai Healthcare Authority (DHA) regulations is a plus.

Responsibilities

• Serve as the primary point of contact for patients and address inquiries.
• Maintain accurate and up-to-date patient records in the clinic management system.
• Manage the clinic’s appointment booking system to maximize efficiency.
• Assist patients with insurance queries and process payments.
• Ensure adherence to DHA regulations regarding patient confidentiality.
• Foster strong relationships with patients and act as a liaison.

Skills

Customer service excellence

Organizational skills

Attention to detail

Communication skills

Problem-solving

Technology proficiency

Education

Bachelor’s degree in Healthcare Administration or related field

Tools

Appointment scheduling software

Electronic medical records (EMR) systems

Job description

A leading wellness clinic in Dubai seeks a Patient Coordinator responsible for optimizing patient experience and administrative support. Duties include managing appointments, assisting with patient inquiries, and ensuring compliance with healthcare regulations. Ideal candidates should have a bachelor’s degree in a relevant field, experience in a client-facing role, and strong organizational and communication skills. This role offers a unique opportunity to enhance patient relations and contribute to clinic operations.