Patient Experience & Scheduling Coordinator

Befit Sports Club; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A local wellness facility in Dubai is seeking a Client Coordinator responsible for managing patient interactions, scheduling appointments, and ensuring a high level of customer service. You will play a crucial role in supporting clinic operations and maintaining patient satisfaction. The ideal candidate holds a degree in Healthcare Administration and has at least 2 years of experience in a client-facing role. Strong communication skills and familiarity with healthcare regulations are essential for success in this position.

Qualifications

• Minimum 2 years of experience in a client‑facing role within a healthcare or wellness facility.
• Knowledge of Dubai Healthcare Authority (DHA) regulations is a plus.
• Fluency in English required; Arabic proficiency is a plus.

Responsibilities

• Serve as the primary point of contact for patients, addressing inquiries and providing information on clinic services.
• Manage the clinic's appointment booking system to maximize efficiency and minimize gaps in the schedule.
• Assist patients with insurance queries and coordinate with the finance team.

Skills

Customer Service Excellence

Organizational Skills

Attention to Detail

Communication & Interpersonal Skills

Problem Solving & Adaptability

Technology Proficiency

Education

Bachelor’s degree in Healthcare Administration or related field

Tools

Appointment scheduling software

Electronic medical records (EMR) systems

Job description

A local wellness facility in Dubai is seeking a Client Coordinator responsible for managing patient interactions, scheduling appointments, and ensuring a high level of customer service. You will play a crucial role in supporting clinic operations and maintaining patient satisfaction. The ideal candidate holds a degree in Healthcare Administration and has at least 2 years of experience in a client-facing role. Strong communication skills and familiarity with healthcare regulations are essential for success in this position.