Patient Care & Front Desk Executive

Altron; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A healthcare provider in Abu Dhabi is seeking a Customer Office Executive to manage reception intake and provide administrative support to incoming patients. The successful candidate will be responsible for greeting patients, directing inquiries, and ensuring smooth visitor flow while adhering to safety protocols. Strong communication skills and a customer-oriented approach are essential for this role, along with compliance with healthcare standards.

Responsibilities

• Greets patients and their families, identifying the nature of their inquiry.
• Provides relevant information or directs patients to the appropriate department.
• Advocates patient and family rights, responsibilities, confidentiality, and education.
• Develops and maintains feedback and complaint procedures.
• Communicates all required information to the Floor Supervisor.
• Ensures smooth flow of visitors/patients and delivers outstanding customer service.
• Provides accurate information regarding medical insurance coverage.
• Investigates patient or visitor concerns and takes appropriate action.
• Maintains accurate records of discussions and correspondence with customers.
• Handles patient inquiries, telephone calls, cash transactions.
• Performs additional related duties as assigned.
• Complies with all OSH and infection-control policies.
• Is familiar with emergency and evacuation procedures.
• Reports OSH hazards, incidents, and assists with risk assessments.
• Complies with waste-management procedures.
• Attends required OSH and infection-control training programs.
• Uses appropriate personal protective equipment (PPE).

Job description

A healthcare provider in Abu Dhabi is seeking a Customer Office Executive to manage reception intake and provide administrative support to incoming patients. The successful candidate will be responsible for greeting patients, directing inquiries, and ensuring smooth visitor flow while adhering to safety protocols. Strong communication skills and a customer-oriented approach are essential for this role, along with compliance with healthcare standards.