Partner Growth & Success Manager

talabat; Dubai Emirate; On-site; AED 134,000 - 201,000; Full time

Benefits offered by this job

Health & Wellness

Career Growth

Team Events

Job summary

talabat, part of the Delivery Hero Group, is hiring an Account Manager in Dubai to manage and grow relationships with restaurant and vendor partners. You will optimize partner presence, drive sales, and ensure satisfaction through data-driven insights.

You will collaborate with Marketing, Logistics, and Operations to onboard, execute campaigns, and resolve issues, while negotiating agreements and maintaining standards.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field.
• 2-5 years of experience in Account Management, Sales, or Partner Success (experience in food tech, FMCG, or e-commerce is a plus).
• Strong analytical skills; comfortable working with data dashboards and Excel/Google Sheets to analyze performance and generate insights.
• Excellent communication, negotiation, and interpersonal skills.
• Customer-first mindset with a strong focus on delivering value to partners.
• Self-starter with the ability to work independently in a fast-paced environment.

Responsibilities

• Build and maintain strong, long-term relationships with existing restaurant and vendor partners.
• Ensure high partner satisfaction and retention through proactive communication, support, and service excellence.
• Serve as a trusted advisor, providing partners with insights that support their business growth on the platform.
• Analyze sales, operational, and engagement data to identify areas for improvement in menu performance, pricing, promotions, and delivery logistics.
• Share actionable recommendations based on performance metrics to drive revenue and efficiency.
• Conduct regular business reviews to align on results, opportunities, and growth plans.
• Identify growth opportunities within the portfolio – upsell services, suggest cross-promotions, and improve partner performance.
• Support partners in optimizing content (e.g., menu structure, images, delivery times) for better customer engagement and conversion.
• Recommend and coordinate marketing campaigns and promotional offers to drive order volume.
• Collaborate closely with internal teams such as Marketing, Logistics, and Operations to address partner needs and resolve issues promptly.
• Ensure smooth onboarding, campaign execution, and issue resolution for assigned accounts.
• Negotiate and renew commercial agreements to ensure a fair and strategic partnership.
• Ensure partners comply with service-level agreements and maintain operational standards, including delivery quality and availability.

Skills

Analytical skills

Excellent communication

Interpersonal skills

Self-starter

Customer-first mindset

SQL/Excel dashboards

Education

Bachelor's degree in Business, Marketing, or related field

Tools

Excel/Google Sheets

Job description

talabat, part of the Delivery Hero Group, is hiring an Account Manager in Dubai to manage and grow relationships with restaurant and vendor partners. You will optimize partner presence, drive sales, and ensure satisfaction through data-driven insights.

You will collaborate with Marketing, Logistics, and Operations to onboard, execute campaigns, and resolve issues, while negotiating agreements and maintaining standards.