Account Manager

talabat; Dubai; On-site; AED 150,000 - 210,000; Full time

Job summary

Talabat is seeking an Account Manager in Dubai to manage and grow relationships with restaurant and vendor partners. You will analyze performance data and provide insights to optimize menus, pricing, promotions, and delivery logistics, while driving revenue and efficiency on the platform.

In this role you will identify growth opportunities, coordinate campaigns, ensure partner satisfaction, and collaborate with Marketing, Logistics, and Operations to resolve issues and renew contracts.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field.
• 2-5 years of experience in Account Management, Sales, or Partner Success.
• Strong analytical skills; comfortable working with data dashboards and Excel/Google Sheets.
• Excellent communication, negotiation, and interpersonal skills.
• Customer-first mindset with a strong focus on delivering value to partners.

Responsibilities

• Partner Relationship Management: Build and maintain strong long-term relationships with restaurant and vendor partners.
• Data-Driven Consulting: Analyze sales, operations, and engagement data to identify areas for improvement and growth.
• Account Growth & Optimization: Identify opportunities within the portfolio, upsell services, and coordinate marketing campaigns.
• Cross-Functional Collaboration: Work with Marketing, Logistics, and Operations to address partner needs.
• Contract Management & Compliance: Negotiate and renew agreements and ensure SLAs and standards are met.

Skills

Analytical skills

Data analysis

Communication skills

Negotiation

Excel/Google Sheets

Education

Bachelor's degree in Business/Marketing

Tools

CRM software

Job description

As an Account Manager at Talabat you will be responsible for managing and growing relationships with our restaurant and vendor partners. You will serve as the main point of contact helping them optimize their presence on our platform grow their sales and ensure a high level of partner satisfaction.

What s On Your Plate

Partner Relationship Management

• Build and maintain strong long-term relationships with existing restaurant and vendor partners
• Ensure high partner satisfaction and retention through proactive communication support and service excellence
• Serve as a trusted advisor providing partners with insights that support their business growth on the platform

Data-Driven Consulting

• Analyze sales operational and engagement data to identify areas for improvement in menu performance pricing promotions and delivery logistics
• Share actionable recommendations based on performance metrics to drive revenue and efficiency
• Conduct regular business reviews to align on results opportunities and growth plans

Account Growth amp Optimization

• Identify growth opportunities within the portfolio upsell services suggest cross-promotions and improve partner performance
• Support partners in optimizing content eg menu structure images delivery times for better customer engagement and conversion
• Recommend and coordinate marketing campaigns and promotional offers to drive order volume

Cross-Functional Collaboration

• Collaborate closely with internal teams such as Marketing Logistics and Operations to address partner needs and resolve issues promptly
• Ensure smooth onboarding campaign execution and issue resolution for assigned accounts

Contract Management amp Compliance

• Negotiate and renew commercial agreements to ensure a fair and strategic partnership
• Ensure partners comply with service-level agreements and maintain operational standards including delivery quality and availability

Bachelor's degree in Business, Marketing, or a related field.2-5 years of experience in Account Management, Sales, or Partner Success (experience in food tech, FMCG, or e-commerce is a plus).Strong analytical skills; comfortable working with data dashboards and Excel/Google Sheets to analyze performance and generate insights.Excellent communication, negotiation, and interpersonal skills.Customer-first mindset with a strong focus on delivering value to partners.Self-starter with the ability to work independently in a fast-paced environment.