Outlets Manager

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai seeks an experienced Outlet Manager to oversee daily operations of food and beverage outlets. Responsibilities include managing staff, optimizing resources, and ensuring excellent customer service. Candidates must have a Bachelor's in Hospitality Management and at least 2 years of experience as Outlet Manager or 5+ years in food and beverage management. Fluency in English is required, and knowledge of Arabic is a plus.

Qualifications

• Minimum of 2 years of experience as an Outlet Manager or 5+ years in food and beverage management.
• Strong experience in budgeting and financial reporting.
• Fluent in English; knowledge of Arabic or other languages is a plus.

Responsibilities

• Oversee day-to-day operations of food and beverage outlets.
• Implement strategies to increase revenue and profitability.
• Ensure compliance with food safety and hygiene standards.

Skills

Team leadership

Customer service

Financial acumen

Inventory management

Problem-solving

Education

Bachelor's degree in Hospitality Management

Related field

Tools

Point-of-sale systems

Microsoft Office suite

Restaurant management software

Job description

Job Description

We are seeking a dynamic and experienced Outlet Manager to join our team. As an Outlets Manager, you will be responsible for overseeing the day-to-day operations of our food and beverage outlets, ensuring exceptional customer service, and driving financial performance.

• Manage inventory levels and stock control to optimize resources and minimize waste
• Develop and implement strategies to increase revenue and profitability of the outlet
• Prepare and analyze financial reports, implementing corrective actions as necessary
• Oversee and optimize staffing levels to meet operational demands and special events
• Ensure high standards of food quality, presentation, and customer service
• Conduct regular team briefings and training sessions to enhance product knowledge and service skills
• Maintain and update guest history records to facilitate personalized service for repeat customers
• Ensure compliance with food safety and hygiene standards
• Manage the outlet's budget, controlling costs without compromising quality
• Collaborate with other departments to support overall business objectives
• Resolve customer complaints promptly and professionally
• Implement and monitor promotional activities to drive sales and customer engagement

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field
• Minimum of 2 years of experience as an Outlet Manager or 5+ years of progressive experience in food and beverage management
• Proven track record in team leadership and staff development
• Strong financial acumen with experience in budgeting and financial reporting
• Excellent customer service skills with a focus on creating memorable guest experiences
• Proficiency in inventory management and point-of-sale systems
• In-depth knowledge of food and beverage trends, quality standards, and health regulations
• Ability to work flexible hours, including evenings, weekends, and holidays
• Excellent communication and interpersonal skills
• Fluency in English; knowledge of Arabic or other languages is a plus
• Strong problem-solving skills and ability to make quick, informed decisions
• Proficiency in Microsoft Office suite and restaurant management software

Additional Information

• Strong interpersonal and problem solving abilities
• Fluency in English, additional languages are a plus