Last Mile Operations Team Lead - Amazon Now Delivery Operations - Dubai, UAE

Amazon UAE; Dubai; On-site; AED 100,440 - 133,920; Full time

Benefits offered by this job

Career growth opportunities

Dynamic work environment

Innovative logistics exposure

Job summary

Amazon UAE is seeking a Last Mile Operations Team Lead in Dubai to supervise daily operations for Amazon Now fulfillment and delivery programs. This role ensures smooth store operations and high service standards, while leading a team to achieve performance metrics.

The ideal candidate will have experience in logistics, strong communication skills, and proficiency in Microsoft Excel to track operational performance. This position offers career growth opportunities in Amazon's dynamic operational environment.

Qualifications

• Experience in logistics or warehouse operations.
• Ability to lead operational teams effectively.
• Experience in fast-paced environments.

Responsibilities

• Manage daily operations for Amazon Now fulfillment locations.
• Supervise delivery coordination and service performance.
• Drive continuous operational improvements.

Skills

Strong communication and interpersonal skills

Analytical and problem-solving abilities

Proficiency in Microsoft Excel

Knowledge of Lean or Six Sigma

Job description

Position Overview

Last Mile Operations Team Lead - Amazon Now Delivery Operations - Dubai, UAE. The Last Mile Operations Team Lead oversees daily operational performance for Amazon Now fulfillment and delivery programs, ensuring smooth store operations, efficient last‑mile delivery coordination, and high service standards for customers.

Job Details

• Country: UAE
• City: Dubai
• Industry: Logistics and Supply Chain
• Function: Logistics-Transportation
• Salary: 9000-12000 monthly (Market estimated)
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full-time

Key Responsibilities

• Manage daily end-to-end operations for Amazon Now fulfillment locations or multiple small operational sites.
• Supervise store operations and coordinate last‑mile delivery activities with delivery service partners and operational teams.
• Ensure customer service performance metrics are achieved while maintaining cost targets and operational efficiency.
• Lead performance management initiatives including coaching, training, and development of team members.
• Monitor attendance, productivity, safety compliance, and quality performance of operational staff.
• Drive continuous operational improvement to enhance service speed, delivery accuracy, and operational reliability.
• Conduct operational audits including 4M and 5S checks to ensure store processes meet operational standards.
• Support area management responsibilities when required and assist with operational planning and reporting.
• Analyze operational data and implement improvements that increase performance and customer satisfaction.

Ideal Profile

• Experience working in logistics, warehouse operations, manufacturing, or customer‑facing operational environments.
• Strong communication and interpersonal skills with the ability to lead operational teams.
• Experience managing processes and supervising staff in fast‑paced operational environments.
• Good analytical and problem‑solving abilities with attention to operational efficiency.
• Proficiency in Microsoft Excel for operational tracking and reporting.
• Ability to manage multiple operational priorities and coordinate with cross‑functional teams.
• Knowledge of process improvement methodologies such as Lean, Six Sigma, or project management practices is an advantage.

Why Join Us

• Opportunity to contribute to innovative fast‑delivery services within a global e-commerce organization.
• Work in a dynamic operations environment focused on speed, efficiency, and customer satisfaction.
• Exposure to advanced logistics operations, supply chain technologies, and delivery management systems.
• Career growth opportunities within Amazon's operations and supply chain leadership teams.
• Collaborative work culture focused on continuous improvement and operational excellence.