Operations Supervisor - Shift Management

Amazon UAE; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

Amazon UAE is seeking an Operations Supervisor - Shift Management in Dubai to lead frontline teams, maintain safety, quality, and productivity across fulfilment, sortation and delivery operations.

The role emphasizes real-time staffing decisions, shift plans, and coordination with Safety, Training, Maintenance and Quality teams, with opportunities to progress within operations-management.

Qualifications

• Experience supervising frontline associates and managing shifts.
• if needed

Responsibilities

• Create and maintain a safe working environment.
• Identify safety risks and improvement opportunities.
• Lead, train and support associates during assigned shifts.
• Communicate operational priorities and performance expectations clearly.
• Ensure customer orders are processed according to quality and safety standards.
• Review shift plans, forecasts and operational metrics.
• Allocate employees according to workload and process requirements.
• Adjust labor assignments as volume or priorities change.
• Provide critical shift information to frontline managers and operators.
• Monitor process-area readiness and resolve operational gaps.
• Reinforce 5S workplace-organization standards.
• Coordinate with Safety, Training, Maintenance and Quality teams.
• Engage supporting departments when shared issues affect performance.
• Analyze operational data to identify recurring constraints.
• Introduce practical process improvements and workflow optimizations.
• Coach associates on new procedures and performance expectations.

Skills

Shift management

Associate supervision

Labor allocation

Fulfilment operations

Sortation operations

Delivery-station operations

Safety monitoring

Order-quality control

Operational data analysis

Process optimization

5S workplace organization

Education

High school diploma

Job description

Operations Supervisor - Shift Management Job Snapshot Role: Operations Supervisor - Shift Management Location: Dubai, United Arab Emirates Industry: Logistics and Supply Chain Function: Operations-Plant Management Experience: Relevant operations or team-supervision experience preferred Job Type: Full-time

Job Details Country: United Arab Emirates City: Dubai Industry: Logistics and Supply Chain Function: Operations-Plant Management Salary: AED 6000-10000 per month Estimated salary range based on similar jobs in Dubai; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time Company: Q Tech General Trading LLC - G23 Job ID: A10484236

Amazon Operations connects fulfilment centers, sortation facilities and delivery stations to move customer orders through each stage of the supply chain. Effective shift supervision ensures that employees, equipment and workflows remain aligned with daily volume and service requirements. The Operations Supervisor will act as a visible leader on the floor, balancing safety, quality, productivity and associate support. The role requires frequent decisions about staffing, process readiness and emerging operational constraints.

Key Responsibilities

• Create and maintain a safe working environment.
• Identify safety risks and improvement opportunities across the work area.
• Lead, train and support associates during assigned shifts.
• Communicate operational priorities and performance expectations clearly.
• Ensure customer orders are processed according to quality and safety standards.
• Review shift plans, forecasts and operational metrics.
• Allocate employees according to workload and process requirements.
• Adjust labor assignments as volume or priorities change.
• Provide critical shift information to frontline managers and operators.
• Monitor process-area readiness and resolve operational gaps.
• Reinforce 5S workplace-organization standards.
• Coordinate with Safety, Training, Maintenance and Quality teams.
• Engage supporting departments when shared issues affect performance.
• Analyze operational data to identify recurring constraints.
• Introduce practical process improvements and workflow optimizations.
• Coach associates on new procedures and performance expectations.
• Respond to equipment or process issues and escalation when necessary.
• Support shift handovers with accurate updates on results and outstanding actions.

Ideal Profile

• High school diploma.
• Ability to supervise and motivate frontline associates.
• Strong awareness of workplace safety and order quality.
• Confidence making real-time labor-allocation decisions.
• Clear communication with managers, operators and support teams.
• Ability to review performance information and recognize emerging issues.
• Familiarity with data-analysis tools is preferred.
• Knowledge of process-improvement methodologies is advantageous.
• Willingness to work within fulfilment, sortation or delivery operations.
• Practical problem-solving skills and a collaborative working style.

Skills Set

• Shift management
• Associate supervision
• Labor allocation
• Fulfilment operations
• Sortation operations
• Delivery-station operations
• Safety monitoring
• Order-quality control
• Operational data analysis
• Process optimization
• 5S workplace organization
• Team training
• Performance communication
• Workflow troubleshooting
• Cross-functional coordination
• Shift handover management

Why Join Us

This role provides direct responsibility for the people and processes that move customer orders through Amazon's operations network. The supervisor will see the immediate effect of their decisions on safety, productivity, order quality and customer delivery. The position can also provide a strong foundation for progression into broader operations-management responsibilities. Amazon promotes an inclusive workplace and provides reasonable accommodations for eligible candidates during recruitment, onboarding and employment.

About the Company

Amazon is a global technology and e-commerce company supported by an extensive network of fulfilment centers, sortation facilities and delivery stations. Its Operations teams coordinate people, processes and technology to move customer orders safely, accurately and efficiently. Q Tech General Trading LLC - G23 is the employing entity listed for this Dubai vacancy.