Operations Manager - Dark Store Performance

Amazon UAE; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Amazon UAE in Dubai, UAE is hiring an Operations Manager to lead cluster-level dark store operations, manage performance tracking, and develop a team responsible for day-to-day operations and programs.

You will maintain data accuracy across dashboards, drive root cause analysis, and coordinate with store ops teams to ensure timely, accurate data updates and continuous improvements across the city network.

Qualifications

• Bachelor's degree or equivalent, or 2 years of Amazon blue badge-FTE experience.
• 3 years of experience with performance metrics, process improvement, or lean techniques.
• Ability to work a flexible schedule, shift, or work area, including weekends, nights, and holidays.

Responsibilities

• Manage dark store operations at cluster level and support day-to-day operational performance.
• Hire, develop, and support a team responsible for operations and programs.
• Collaborate with multiple stakeholders to support the launch of new dark stores.
• Track and index operational metrics across the city network.
• Monitor count compliance, fulfillment times, inventory accuracy, and delivery performance.
• Maintain data integrity across operational dashboards and reporting systems used by leadership.
• Coordinate with store operations teams to ensure operational data is updated on time and remains accurate.
• Support root cause analysis for operational defects and SLA breaches.
• Identify trends and patterns in operational performance.
• Use performance insights to support continuous improvement initiatives.
• Maintain visibility into overall network health and operational performance.

Skills

Performance metrics

Lean techniques

Flexible schedule

Education

Bachelor's degree or equivalent

Job description

Operations Manager - Dark Store Performance

Job Snapshot

Role: Operations Manager

Location: Dubai, UAE

Industry: Logistics and Supply Chain

Function: Operations-Plant Management

Experience: 3 years

Job Type: Full Time

Job Overview

Amazon Now is hiring an Operations Manager in Dubai, UAE to lead cluster-level dark store operations, operational indexing, and performance tracking. The role manages dark stores and develops a team responsible for day-to-day operations and programs while maintaining clear visibility into network health. Key areas include operational metrics, dashboard data accuracy, performance analysis, store launches, and continuous improvement across the city network.

Job Details

Country: UAE

City: Dubai

Industry: Logistics and Supply Chain

Function: Operations-Plant Management

Salary: Not disclosed

Gender: No Preference

Candidate Nationality: Not specified

Job Type: Full Time

Work Arrangement: On-site

Key Job Responsibilities

• Manage dark store operations at cluster level and support day-to-day operational performance.
• Hire, develop, and support a team responsible for operations and programs.
• Collaborate with multiple stakeholders to support the launch of new dark stores.
• Track and index operational metrics across the city network.
• Monitor count compliance, fulfillment times, inventory accuracy, and delivery performance.
• Maintain data integrity across operational dashboards and reporting systems used by leadership.
• Coordinate with store operations teams to ensure operational data is updated on time and remains accurate.
• Support root cause analysis for operational defects and SLA breaches.
• Identify trends and patterns in operational performance.
• Use performance insights to support continuous improvement initiatives.
• Maintain visibility into overall network health and operational performance.

Operational Performance Focus

The position combines people leadership with data-driven operations management. The Operations Manager is expected to maintain reliable performance information across multiple dark stores while helping teams identify operational issues, understand their causes, and improve execution. Accurate dashboards and operational metrics are central to the role, providing leadership teams with the information required to monitor network performance and address emerging issues.

Basic Qualifications

• Bachelor 's degree or equivalent, or 2 years of Amazon blue badge-FTE experience.
• 3 years of experience with performance metrics, process improvement, or lean techniques.
• Ability to work a flexible schedule, shift, or work area, including weekends, nights, and holidays.

Preferred Qualifications

• 1 years of experience with performance metrics, process improvement, or lean techniques.

About the Company

This position is with Q-Express Documents Transport and supports Amazon Now dark store operations in Dubai, UAE.