Operations Manager - Customer Fulfillment
Amazon Inc.
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Descrizione del lavoro
Q Express Documents Transport LLC - Dubai South Branch is seeking an Operations Manager to lead Amazon Customer Fulfillment operations in Dubai, United Arab Emirates. The role focuses on managing Area Managers, overseeing daily fulfillment activities, and driving improvements in safety, quality, productivity and customer service.
The position requires strong people management, analytical decision-making, and the ability to lead teams through changing operational demands while maintaining
Competenze
- Minimum 3 years of employee management and performance management experience.
- Bachelor's degree or equivalent qualification, or at least 2 years of experience as an Amazon blue-badge full-time employee.
- Ability to work flexible schedules, shifts, and operational areas.
- Availability to work weekends, nights, and holidays when required.
Mansioni
- Lead operational shifts at an assigned Amazon fulfillment site.
- Develop and implement operational plans to achieve site performance objectives.
- Oversee daily fulfillment activities and address issues affecting operational efficiency.
- Ensure operational teams maintain high standards of safety, quality, and productivity.
- Monitor shift performance and implement corrective actions when performance falls below expectations.
- Prepare operational teams for changing customer demand and workload requirements.
- Support the consistent execution of operational priorities across the site.
- Manage, mentor, and develop a team of Area Managers.
- Provide coaching and guidance to strengthen management effectiveness.
- Support Area Managers in achieving operational and employee performance objectives.
- Build a collaborative management environment focused on accountability and continuous improvement.
- Conduct regular discussions with managers to review performance, challenges, and development opportunities.
- Provide leadership support to help management teams improve their operational capabilities.
- Analyze shift performance against relevant business objectives and operational targets.
- Review productivity, quality, and risk metrics to identify improvement opportunities.
- Investigate operational challenges and develop appropriate corrective actions.
- Use performance information to support operational planning and decision-making.
- Monitor emerging risks that could affect fulfillment activities or customer commitments.
- Work with relevant teams to improve operational reliability and performance.
- Design and implement initiatives that improve operational performance across sites.
- Identify opportunities to optimize fulfillment processes and operational workflows.
- Collaborate with colleagues to introduce practical improvements in daily operations.
- Support innovation and continuous improvement activities within the fulfillment network.
- Evaluate operational challenges and recommend sustainable solutions.
- Contribute to improvements that strengthen productivity, quality, and customer service.
- Work closely with Human Resources, Finance, Health and Safety, Security, and operations integration teams.
- Coordinate with business stakeholders to address operational requirements and performance challenges.
- Participate in cross-functional meetings to review site performance and improvement initiatives.
- Maintain effective communication between operational teams and supporting departments.
- Support coordinated planning to meet business objectives and changing demand levels.
- Review expected demand levels and prepare operational teams for workload changes.
- Support planning activities that maintain efficient fulfillment operations.
- Coordinate with relevant teams to address operational capacity and resource requirements.
- Monitor site readiness and identify potential risks to operational performance.
- Help ensure fulfillment activities remain aligned with customer demand and business targets.
Conoscenze
Formazione
Descrizione del lavoro
Operations Manager - Customer Fulfillment Job Snapshot - Role: Operations Manager - Customer Fulfillment - Location: Dubai, United Arab Emirates - Industry: Logistics and Supply Chain - Function: Operations-Plant Management - Experience: Minimum 3 years of employee and performance management experience - Job Type: Full Time - Work Arrangement: On-site
Q Express Documents Transport LLC - Dubai South Branch is seeking an Operations Manager to lead Amazon Customer Fulfillment operations in Dubai, United Arab Emirates. This leadership position focuses on managing Area Managers, overseeing daily fulfillment operations, and driving improvements in workplace safety, operational quality, productivity, and customer service. The Operations Manager will develop operational plans, monitor shift performance, coach management teams, and coordinate with HR, Finance, Health and Safety, Security, and other operational functions. The role requires strong people management capabilities, analytical decision-making, and the ability to lead teams through changing operational demands while maintaining consistent performance standards.
Job Details - Country: United Arab Emirates - City: Dubai - Industry: Logistics and Supply Chain - Function: Operations-Plant Management - Salary: Not disclosed - Gender: No Preference - Candidate Nationality: Not specified - Job Type: Full Time - Work Arrangement: On-site
- Operations Leadership and Shift Management
- Lead operational shifts at an assigned Amazon fulfillment site.
- Develop and implement operational plans to achieve site performance objectives.
- Oversee daily fulfillment activities and address issues affecting operational efficiency.
- Ensure operational teams maintain high standards of safety, quality, and productivity.
- Monitor shift performance and implement corrective actions when performance falls below expectations.
- Prepare operational teams for changing customer demand and workload requirements.
- Support the consistent execution of operational priorities across the site.
- Area Manager Leadership and Development
- Manage, mentor, and develop a team of Area Managers.
- Provide coaching and guidance to strengthen management effectiveness.
- Support Area Managers in achieving operational and employee performance objectives.
- Build a collaborative management environment focused on accountability and continuous improvement.
- Conduct regular discussions with managers to review performance, challenges, and development opportunities.
- Provide leadership support to help management teams improve their operational capabilities.
- Operational Performance and Risk Analysis
- Analyze shift performance against relevant business objectives and operational targets.
- Review productivity, quality, and risk metrics to identify improvement opportunities.
- Investigate operational challenges and develop appropriate corrective actions.
- Use performance information to support operational planning and decision-making.
- Monitor emerging risks that could affect fulfillment activities or customer commitments.
- Work with relevant teams to improve operational reliability and performance.
- Process Improvement and Operational Excellence
- Design and implement initiatives that improve operational performance across sites.
- Identify opportunities to optimize fulfillment processes and operational workflows.
- Collaborate with colleagues to introduce practical improvements in daily operations.
- Support innovation and continuous improvement activities within the fulfillment network.
- Evaluate operational challenges and recommend sustainable solutions.
- Contribute to improvements that strengthen productivity, quality, and customer service.
- Cross-Functional Collaboration
- Work closely with Human Resources, Finance, Health and Safety, Security, and operations integration teams.
- Coordinate with business stakeholders to address operational requirements and performance challenges.
- Participate in cross-functional meetings to review site performance and improvement initiatives.
- Maintain effective communication between operational teams and supporting departments.
- Support coordinated planning to meet business objectives and changing demand levels.
- Demand Planning and Operational Readiness
- Review expected demand levels and prepare operational teams for workload changes.
- Support planning activities that maintain efficient fulfillment operations.
- Coordinate with relevant teams to address operational capacity and resource requirements.
- Monitor site readiness and identify potential risks to operational performance.
- Help ensure fulfillment activities remain aligned with customer demand and business targets.
- Minimum 3 years of experience in employee management and performance management.
- Bachelor 's degree or equivalent qualification, or at least 2 years of experience as an Amazon blue-badge full-time employee.
- Ability to work flexible schedules, shifts, and operational areas.
- Availability to work weekends, nights, and holidays when required.
- Minimum 1 year of experience with performance metrics, process improvement, or Lean techniques.
- Operations management and shift leadership.
- Fulfillment center operations.
- Area Manager supervision and development.
- Employee coaching and performance management.
- Operational planning and execution.
- Workplace safety and quality management.
- Productivity monitoring and performance analysis.
- Operational risk identification and mitigation.
- Process improvement and operational excellence.
- Lean methodology awareness.
- Demand planning and operational readiness.
- Cross-functional stakeholder coordination.
- Analytical problem-solving and decision-making.
- Leadership communication and team development.
- Ability to manage changing operational priorities.
The Operations Manager will work at an Amazon operational site, leading shifts and overseeing daily fulfillment activities. The role combines hands-on operational leadership with performance analysis, risk assessment, management coaching, and coordination across business functions. Candidates must be prepared to work flexible shifts, including weekends, nights, and holidays, according to operational requirements.
Amazon Customer Fulfillment (CF) is a central part of the company 's global operations network, handling more than 1.5 million orders daily according to the employer 's description. Fulfillment Centers form the first stage of the delivery process for many Amazon packages and are commonly referred to as the First Mile. These facilities support inventory management, order fulfillment, and the movement of products through the delivery network. Customer Fulfillment teams bring together operational employees, managers, and analytical specialists to improve efficiency, support business decisions, and help customers receive their orders quickly and affordably.
Amazon provides information about workplace accommodations and adjustments for candidates with disabilities during the application and hiring process, including interviews and onboarding. Candidates requiring assistance can review the accommodation information at: https://amazon.jobs/content/en/how-we-hire/accommodations Applicants whose country or region is not listed may contact their Recruiting Partner for further guidance.
Job Reference Job ID: A10492488
Q Express Documents Transport LLC - Dubai South Branch is the company identified in the source vacancy for this Amazon Customer Fulfillment position. Amazon Operations manages fulfillment and dispatch activities that help customers receive their orders on time. Operations Managers contribute to these activities by leading management teams, maintaining safety and quality standards, analyzing operational performance, and implementing improvements that support efficient order fulfillment and customer satisfaction.
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