Area/Shift Manager - Amazon Operations

Amazon Inc.; Dubai; In loco; AED 180.000 - 300.000; Tempo pieno

Descrizione del lavoro

Q Express Documents Transport LLC - Dubai South Branch is seeking an Area/Shift Manager to support Amazon Operations in Dubai, United Arab Emirates. This hands-on leadership role involves managing a diverse operational team, maintaining workplace safety standards, improving productivity, and ensuring daily activities meet customer demand and business objectives.

The role requires strong people management skills, the ability to analyze performance metrics, and the capacity to work across shifts

Competenze

• Minimum 2 years of experience in employee management and performance management.
• Bachelor's degree or equivalent qualification, or at least 2 years of experience as an Amazon blue‑badge full‑time employee.
• Ability to work flexible schedules, shifts, and operational areas.
• Availability to work weekends, nights, and public holidays when required.

Mansioni

• Oversee daily operational activities within the assigned work area.
• Ensure shift operations remain aligned with productivity, quality, and business performance objectives.
• Monitor workflow efficiency and identify operational challenges requiring corrective action.
• Prioritize routine operational responsibilities while responding to emerging business needs.
• Coordinate daily tasks, employee assignments, and operational requirements.
• Support operational contingency planning to maintain service continuity.

Conoscenze

People management

Performance management

Shift operations

Safety compliance

Operations analytics

Cross-functional collaboration

Formazione

Bachelor's degree or equivalent qualification

Descrizione del lavoro

Area/Shift Manager - Amazon Operations

Area/Shift Manager - Amazon Operations Job Snapshot - Role: Area/Shift Manager - Location: Dubai, United Arab Emirates - Industry: Logistics and Supply Chain - Function: Operations-Plant Management - Experience: Minimum 2 years of employee and performance management experience - Job Type: Full Time - Work Arrangement: On-site

Q Express Documents Transport LLC - Dubai South Branch is seeking an Area/Shift Manager to support Amazon Operations in Dubai, United Arab Emirates. This hands-on leadership role involves managing a diverse operational team, maintaining workplace safety standards, improving productivity, and ensuring daily activities meet customer demand and business objectives. As an Area/Shift Manager, you will oversee shift performance, support employee development, analyze operational metrics, and implement process improvements. You will also collaborate with fellow managers, engineers, and external partners to resolve challenges and maintain efficient operations. The position requires strong people management skills, operational awareness, and the flexibility to work different shifts in a fast-paced environment.

Job Details - Country: United Arab Emirates - City: Dubai - Industry: Logistics and Supply Chain - Function: Operations-Plant Management - Salary: Not disclosed - Gender: No Preference - Candidate Nationality: Not specified - Job Type: Full Time - Work Arrangement: On-site

Key Responsibilities

Shift Operations Management

• Oversee daily operational activities within the assigned work area.
• Ensure shift operations remain aligned with productivity, quality, and business performance objectives.
• Monitor workflow efficiency and identify operational challenges requiring corrective action.
• Prioritize routine operational responsibilities while responding to emerging business needs.
• Coordinate daily tasks, employee assignments, and operational requirements.
• Support operational contingency planning to maintain service continuity.
• Collaborate with other managers to standardize shift processes and improve consistency.

Team Leadership and Employee Performance

• Lead, support, and motivate a diverse team of operational employees.
• Promote a positive team culture focused on accountability, collaboration, and performance.
• Manage employee performance and support the achievement of team objectives.
• Handle administrative responsibilities associated with daily team management.
• Provide guidance to employees and address individual escalations when required.
• Support team development while maintaining effective operational supervision.

Workplace Safety and Wellbeing

• Promote a strong culture of workplace safety and employee wellbeing.
• Maintain safety standards within the assigned team and across the operational site.
• Identify potential safety concerns and support appropriate corrective measures.
• Encourage employees to follow established workplace safety procedures.
• Integrate safety considerations into daily operational decisions and activities.

Performance Monitoring and Process Improvement

• Analyze operational data and performance metrics to evaluate productivity and quality.
• Identify performance gaps and implement corrective actions where necessary.
• Recommend process improvements that optimize workflow and customer service.
• Work with business leaders to review operational performance and improvement opportunities.
• Evaluate the operational advantages and limitations of proposed technical improvements.
• Collaborate with engineers and relevant teams on initiatives that improve operational efficiency.
• Support consistent achievement of business objectives across shifts.

Cross-Functional Coordination

• Work closely with managers and colleagues across different operational teams.
• Coordinate with external partners to support customer demand and operational targets.
• Communicate operational challenges and improvement opportunities to relevant stakeholders.
• Participate in discussions concerning process changes, performance results, and technical improvements.
• Support coordinated problem‑solving across departments to maintain efficient operations.

Basic Qualifications

• Minimum 2 years of experience in employee management and performance management.
• Bachelor 's degree or equivalent qualification, or at least 2 years of experience as an Amazon blue‑badge full‑time employee.
• Ability to work flexible schedules, shifts, and operational areas.
• Availability to work weekends, nights, and public holidays when required.

Preferred Qualifications

• Minimum 1 year of experience working with performance metrics, process improvement, or Lean techniques.

Relevant Skills and Competencies

• Operational shift management and supervision.
• Employee leadership and performance management.
• Workplace safety and employee wellbeing.
• Productivity and quality performance monitoring.
• Operational data analysis and decision‑making.
• Process improvement and workflow optimization.
• Understanding of Lean improvement techniques.
• Team development and administrative coordination.
• Operational contingency planning.
• Cross‑functional collaboration and communication.
• Problem‑solving and corrective action implementation.
• Stakeholder coordination and customer service awareness.
• Ability to manage changing priorities in a fast‑paced environment.

Work Environment and Schedule

The Area/Shift Manager will be based at an Amazon operational site and will work shifts according to business requirements. Daily responsibilities involve supervising employees, maintaining workplace safety, monitoring process efficiency, managing operational escalations, and coordinating improvement activities.

The position also requires collaboration with operational leaders, engineers, other departments, and external partners to support business performance and customer demand. Candidates must be prepared to work flexible schedules, including weekends, nights, and holidays.

Workplace Accessibility and Accommodations

Amazon provides information about workplace accommodations and adjustments for candidates with disabilities during the application and hiring process, including interviews and onboarding. Candidates requiring assistance can review the accommodation information at: https://amazon.jobs/content/en/how-we-hire/accommodations Applicants whose country or region is not listed may contact their Recruiting Partner for further guidance.

Job Reference

Job Reference Job ID: A10498481

About the Company

Q Express Documents Transport LLC - Dubai South Branch is the company identified in the source vacancy for this Amazon Operations position. Amazon Operations focuses on managing operational processes, supporting employee performance, maintaining workplace safety, and meeting customer demand. Area/Shift Managers contribute to these objectives by leading operational teams, analyzing performance, implementing improvements, and coordinating activities across different business functions.