Shift Manager - Operations

Amazon UAE; Dubai; On-site; AED 156,240 - 245,520; Full time

Job summary

Amazon UAE is seeking a full-time Shift Manager – Operations located in Dubai. The role involves promoting safety and efficiency across operations, leading a team to meet daily targets, and ensuring a high-performance workplace culture.

The ideal candidate will have at least 3 years of experience and a Bachelor's degree, with strong leadership and operational oversight skills. This position comes with a competitive salary range of 14,000–22,000 AED monthly.

Qualifications

• At least 3 years of Amazon blue badge or full-time employee experience is required.
• Experience in operations management, shift leadership, or frontline team supervision is necessary.
• Strong leadership and communication skills are essential.

Responsibilities

• Promote a culture of safety, wellbeing, and accountability in operations.
• Lead a diverse team to achieve daily shift targets.
• Monitor productivity and implement corrective actions as needed.

Skills

Shift operations management

Operations leadership

Customer service improvement

Lean techniques

Team performance monitoring

Education

Bachelor’s degree or equivalent qualification

Job description

Shift Manager – Operations is a full‑time position located in Dubai, United Arab Emirates, within the Internet industry focused on operations‑plant management.

Salary: 14,000–22,000 (monthly, estimate – confirm with employer).

Key Responsibilities

• Promote a culture of safety, wellbeing, ownership, and accountability across the assigned operational area.
• Lead and support a large, diverse team to ensure daily shift targets are achieved.
• Monitor productivity, quality, process efficiency, and team performance throughout the shift.
• Analyze operational performance and implement corrective actions where quality, safety, productivity, or workflow standards need improvement.
• Handle administrative responsibilities while building and maintaining a strong team culture.
• Support associates through clear communication, coaching, performance follow‑up, and daily guidance.
• Identify process gaps and suggest improvements that optimize work, reduce inefficiencies, and improve customer service.
• Collaborate with other managers to standardize shift processes and maintain consistent operating practices.
• Prioritize routine team management, daily operational tasks, individual escalations, and short‑term issue resolution.
• Support wider operational contingency planning when demand changes, disruptions occur, or priorities shift.
• Work with colleagues in other teams and external partners to keep site activity aligned with customer demand and business targets.
• Review data and performance metrics with leaders to identify trends, risks, and improvement opportunities.
• Discuss operational advantages and limitations of technical improvements with engineering teams.
• Maintain site safety standards and ensure team members follow approved working practices.
• Support continuous improvement initiatives that improve service quality, associate experience, and operational reliability.
• Work flexible shifts, work areas, weekends, nights, or holidays based on operational requirements.

Ideal Profile

• Bachelor’s degree or equivalent qualification, or at least 3 years of Amazon blue badge or full‑time employee experience.
• Experience in operations management, shift leadership, fulfillment operations, logistics, warehouse operations, retail operations, or frontline team supervision.
• Ability to work flexible schedules, shifts, work areas, weekends, nights, and holidays when required.
• Strong leadership skills with the ability to motivate teams, support associates, and maintain high performance standards.
• Practical understanding of safety, wellbeing, quality, productivity, workflow control, and daily operational execution.
• Strong analytical ability with experience reviewing performance metrics and identifying improvement actions.
• Experience in process improvement, lean techniques, or performance improvement is preferred.
• Strong communication skills for working with associates, managers, engineers, support teams, and external partners.
• Ability to manage ambiguity, respond quickly to escalations, and keep operations stable under pressure.
• Strong ownership mindset with the ability to act decisively and follow through on business priorities.
• Customer‑focused approach with commitment to service quality, speed, accuracy, and reliable delivery performance.

Skills Set

• Shift operations management
• Area management
• Operations leadership
• Frontline team supervision
• Associate coaching
• Safety culture
• Workplace wellbeing
• Productivity improvement
• Quality control
• Process efficiency
• Performance metrics
• Corrective action planning
• Process improvement
• Lean techniques
• Shift standardization
• Operational reporting
• Administrative coordination
• Team culture development
• Customer service improvement
• Contingency planning
• Escalation handling
• Workflow optimization
• Cross‑functional collaboration
• External partner coordination
• Engineering coordination
• Site safety standards
• Team performance monitoring
• Daily operations management
• Customer demand planning

Why Join Us

This role offers a strong opportunity to build leadership experience inside a high‑volume e‑commerce operations environment where safety, people management, process discipline, and customer delivery performance matter every day.

About the Company

Amazon is a global technology and e‑commerce company operating across online retail, marketplace services, logistics, fulfillment, payments, cloud technology, and customer‑focused innovation. In the UAE and wider region, Amazon continues to invest in operational excellence, safe workplaces, advanced systems, and people development to support customers, sellers, associates, and delivery teams.