Operations Executive - Ultra Fast Grocery Delivery

Amazon UAE; Dubai; On-site; AED 112,000 - 201,000; Full time

Job summary

Q-Express Documents Transport seeks an Operations Executive to support Amazon Global Specialty Fulfillment's Ultra Fast Grocery operations in Dubai. You will supervise daily site activities, coordinate with delivery service partners, and drive performance across multiple small sites to ensure efficient last-mile delivery and high customer satisfaction.

The role focuses on hands-on leadership, data-driven analysis, and adherence to safety and quality standards, contributing to improved service

Qualifications

• 1+ year experience in customer-facing environments, warehousing, logistics, or manufacturing.
• Experience using Microsoft Office applications.
• Bachelor's degree preferred and good data handling skills.

Responsibilities

• Manage daily operations across multiple small sites supporting Ultra Fast Grocery services.
• Supervise last-mile delivery activities to ensure timely, reliable deliveries.
• Coordinate priorities across fulfillment and delivery operations.
• Monitor site performance against productivity, quality, and customer service targets.
• Ensure activities comply with Amazon policies and procedures.
• Identify and address operational issues with corrective actions.
• Coach and develop riders and associates for improved performance.

Skills

Customer service

Data analysis

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Operations Executive - Ultra Fast Grocery Delivery Job Snapshot - Role: Operations Executive - Ultra Fast Grocery Delivery - Location: Dubai, United Arab Emirates - Industry: Logistics and Supply Chain - Function: Logistics-Transportation - Experience: 1 years - Job Type: Full Time - Work Arrangement: On-site

Q-Express Documents Transport is seeking an Operations Executive to support Amazon Global Specialty Fulfillment (GSF) operations in Dubai, United Arab Emirates. This position supports Amazon's Ultra Fast Grocery operations, focusing on last-mile delivery performance, third-party store operations, delivery service partner coordination, and the daily management of multiple small operational sites. The successful candidate will supervise delivery activities, support associates and riders, monitor operational performance, and ensure that customer service, productivity, quality, cost, and safety expectations are consistently achieved. The role combines hands-on operational leadership with performance monitoring, team development, process improvement, and delivery station compliance. It requires an individual who can manage daily operational priorities, analyze performance information, resolve service challenges, and maintain effective coordination across fulfillment and last-mile delivery activities. As part of Amazon Global Specialty Fulfillment's evolving operations across the AMET region, the position contributes to the development and execution of fast delivery services designed to improve the customer experience.

Job Details

• Country: United Arab Emirates
• City: Dubai
• Industry: Logistics and Supply Chain
• Function: Logistics-Transportation
• Salary: Not disclosed
• Gender: No Preference
• Candidate Nationality: Not specified
• Job Type: Full Time
• Work Arrangement: On-site

Daily Operations Management

• Manage end-to-end daily operations across a combination of small operational sites supporting Ultra Fast Grocery services.
• Supervise last-mile delivery operations to ensure effective execution of daily activities.
• Coordinate operational priorities across fulfillment and delivery activities.
• Monitor site performance against established productivity, quality, and customer service expectations.
• Ensure operational activities are completed according to applicable Amazon policies and procedures.
• Identify operational challenges and coordinate appropriate corrective actions.
• Maintain effective communication with associates, riders, and relevant operational stakeholders.
• Support consistent operational performance across assigned sites.

Last-Mile Delivery Operations

• Supervise daily last-mile delivery activities to support timely and reliable customer deliveries.
• Coordinate with delivery service partners involved in last-mile operations.
• Monitor delivery performance and identify opportunities to improve service execution.
• Support the effective management of rider activities and operational requirements.
• Review delivery-related performance information to identify service gaps.
• Address operational issues that may affect delivery quality or customer-facing metrics.
• Work with relevant teams to improve delivery processes and operational consistency.
• Contribute to sustained improvements in last-mile delivery performance.

Third-Party Store Operations

• Support the execution of third-party store operations within Amazon Global Specialty Fulfillment.
• Coordinate operational activities associated with assigned store locations.
• Monitor daily execution to support consistent service delivery.
• Work with operational stakeholders to address issues affecting store and delivery performance.
• Ensure relevant activities follow established operational procedures.
• Support coordination between store operations and last-mile delivery teams.
• Identify opportunities to improve workflow efficiency and operational reliability.

Team Supervision and Performance Management

• Supervise associates and riders involved in assigned operational activities.
• Monitor individual and team performance against established expectations.
• Provide regular coaching, guidance, and constructive performance feedback.
• Support team motivation and maintain a positive working environment.
• Monitor productivity, quality, and safety performance for activities conducted within facilities and on the road.
• Address performance concerns through appropriate coaching and operational follow-up.
• Apply Amazon policies consistently and fairly when managing team members.
• Support team accountability and continuous performance improvement.

Training and Rider Development

• Prepare and implement training and development plans for riders.
• Identify operational training needs based on observed performance and service requirements.
• Provide guidance to support improvements in delivery execution and productivity.
• Coach team members on established operational procedures and performance expectations.
• Reinforce relevant safety and quality requirements during daily activities.
• Monitor the effectiveness of training and development efforts.
• Encourage consistent application of operational standards.
• Support the development of a capable and performance-focused delivery team.

Customer Experience and Service Performance

• Monitor customer-facing operational metrics to maintain expected service standards.
• Support delivery performance that meets Amazon's customer experience expectations.
• Identify factors affecting delivery quality, reliability, and operational responsiveness.
• Coordinate corrective actions to address recurring service performance issues.
• Balance customer service objectives with operational cost targets.
• Use performance information to identify opportunities for improvement.
• Promote consistent service execution across assigned operational activities.
• Contribute to continuous improvements in the customer delivery experience.

Operational Productivity and Cost Management

• Monitor daily operational productivity across assigned sites and delivery activities.
• Review performance results against relevant operational expectations.
• Support achievement of established cost targets while maintaining service quality.
• Identify workflow inefficiencies and opportunities to improve resource utilization.
• Evaluate operational information to understand productivity challenges.
• Recommend practical adjustments to improve operational effectiveness.
• Support efficient execution of fulfillment and delivery activities.
• Maintain focus on productivity, service quality, safety, and team morale.

Safety and Operational Compliance

• Maintain compliance with applicable Amazon operational and workplace safety policies.
• Promote safe working practices across assigned sites and delivery operations.
• Monitor safety performance and identify operational concerns requiring attention.
• Conduct daily 4M and 5S audits at the delivery station.
• Review audit findings and coordinate appropriate follow-up actions.
• Reinforce operational discipline, workplace organization, and safety awareness.
• Support adherence to established quality and operational procedures.
• Encourage a working environment that prioritizes employee safety and responsible operational practices.

Attendance and Policy Administration

• Ensure Amazon attendance tracking policies are implemented and administered fairly and consistently.
• Monitor attendance-related information according to established procedures.
• Communicate relevant policy requirements to team members.
• Apply operational policies consistently across assigned teams.
• Address attendance and policy-related concerns through appropriate procedures.
• Maintain accurate operational information required for team management.
• Promote accountability and adherence to workplace expectations.

Data Analysis and Operational Reporting

• Review operational data to evaluate productivity, delivery performance, and service quality.
• Analyze performance information to identify trends and operational challenges.
• Use Microsoft Office applications to support daily operational activities and reporting.
• Interpret data to develop practical insights for operational decision-making.
• Monitor performance indicators relevant to fulfillment and last-mile delivery.
• Communicate operational findings to relevant stakeholders.
• Support evidence-based improvements in delivery processes and team performance.
• Maintain clear and accurate operational reporting.

Continuous Improvement

• Identify opportunities to improve last-mile delivery processes and operational workflows.
• Support initiatives designed to achieve sustained delivery performance improvements.
• Review operational challenges and recommend practical solutions.
• Use performance data and operational observations to identify improvement priorities.
• Work with team members and relevant stakeholders to implement process improvements.
• Monitor operational outcomes following improvement activities.
• Encourage consistent execution of effective operational practices.
• Contribute to the development efficient and reliable fast delivery operations.

Operational Leadership and Management Support

• Support the Area Manager in coordinating daily operational activities.
• Stand in for the Area Manager when required.
• Assist with operational priorities and team coordination during management coverage.
• Communicate operational performance concerns and improvement opportunities.
• Support effective decision-making through accurate performance information.
• Maintain continuity of operational activities when providing management coverage.
• Collaborate with relevant teams to address service and operational challenges.
• Demonstrate accountability for assigned operational responsibilities.

Basic Qualifications

• At least 1 year of experience in a customer-facing environment, warehousing, logistics, or manufacturing.
• Experience using Microsoft Office products and applications.
• Experience analyzing data and interpreting information to support decision-making.
• Ability to identify meaningful insights from operational data.
• Understanding of operational performance requirements within a relevant working environment.

Preferred Qualifications

• Bachelor 's degree.

Required Skills and Competencies

• Daily operations management and site coordination.
• Last-mile delivery operations and performance monitoring.
• Ultra Fast Grocery fulfillment and delivery coordination.
• Third-party store operations support.
• Delivery service partner coordination.
• Team supervision and performance management.
• Rider coaching, training, and development.
• Customer service and delivery performance improvement.
• Operational productivity and cost awareness.
• Workplace safety and operational compliance.
• Daily 4M and 5S audit execution.
• Attendance tracking and consistent policy administration.
• Microsoft Office applications.
• Operational data analysis and interpretation.
• Performance reporting and operational insights.
• Problem-solving and process improvement.
• Communication and team coordination.
• Ability to manage multiple operational priorities.
• Focus on service quality, safety and team morale.
• Adaptability within a fast-paced delivery environment.

Workplace Inclusion and Accessibility

Amazon promotes an inclusive working environment that enables employees to contribute effectively and deliver strong results for customers. Candidates who require workplace accommodations or adjustments during the application, interview, or onboarding process can refer to Amazon's recruitment accommodation guidance. Accommodation information is available at: https://amazon.jobs/content/en/how-we-hire/accommodations Applicants whose country or region is not listed in the accommodation guidance should contact their Recruiting Partner for further assistance.

Role Contribution

The Operations Executive supports Amazon Global Specialty Fulfillment's Ultra Fast Grocery operations by coordinating daily site activities, supervising last-mile delivery execution, and improving operational performance. Through effective team supervision, rider development, performance analysis, safety compliance, and process improvement, the role contributes to reliable delivery services and positive customer experiences. The position also supports the continued development of fast delivery operations by maintaining operational discipline, improving service consistency, and helping teams achieve established productivity, quality, and safety expectations.

About Amazon Global Specialty Fulfillment

Amazon Global Specialty Fulfillment is involved in developing and operating fulfillment and delivery services that support Amazon's customer-focused business model. Its operations include initiatives designed to expand fast delivery capabilities, coordinate third-party store activities, and support last-mile delivery through delivery service partners. Amazon's broader mission is to help customers find, discover, and purchase products online while continuing to innovate in fulfillment and delivery services.